EPROLO‑Dropshipping & Branding

Très bonne application, mais des progrès à faire au niveau de l'importation ! Mes clients reçoivent leurs articles en un colis quelque soit le fournisseur et c'est super !

I am excited to see what this app has to offer. I hope it offers what I hope. I can't wait to see what lays in store for the future of Cav3mans' Emporium.

This company is not awful but it does have it's major flaws that I can warn you about that I wish I knew before I worked with them: 1. Beware, that all items are shipped from china. It may say US WAREHOUSE but you must have "stable sales" for them to use it they say. So if you are starting out and trying to build your brand, they ship from china just like aliexpress. Your tracking for customers will have Chinese in it so your customers will know. 2. They do not keep live inventory. So if your customer orders something, like 2-4 days after, they might hit you up and say that it is out of stock and will refund you. This is hard because your customer ordered it 4 days ago and now you have to tell them it is out of stock? I have loss a lot of money from this happening. It does happen more often than you would like. It is out of their control they say because they say they have high volume in orders so beware of that too, it can get messy. 3. Also not very great quality stuff. Everything runs small so beware of that. I have received items that don't really look like the picture. They are thin, cheap looking or even slightly different pattern. Some good items, but many not so I recommend to order samples and test before drop shipping to customers. Simple to use, so if you are a beginner, it was very easy to use and get started. Also pretty good profit margins if you can find a good reliable product. I suggest having a small catalog if you will work with this company! Good luck!

So for the second time I was told by several days later by customer service that a product cannot be shipped using express after 3 orders were already placed. Why is there even an option to have something shipped express just to be told days later and it can’t be. I also had a customer place a order on 6/12 and there is still no tracking info available and customer service has not responded to my email. I would not recommend this app for electronics. Everything was going nice and smooth until recently and it’s quite frankly annoying.

i used this app to do my dropshipping business but some prices are very high compared to alibaba. overall good place to start dropshipping. thanks eprolo for fast shipping. would be better if you can match prices to alibaba or aliexpress.

6 orders placed through Eprolo since July 28th, and I am about to issue my second refund to an unhappy customer.
I reached out to Eprolo regarding a product stuck in the processing mode. I waited for about two days for a response or email back from them. I then decided to click around on the dashboard. I clicked the "View All Chat" button and saw they had responded saying they could not fulfill the order. They didn't email me. I didn't receive a notification showing they had responded to me. It seemed as though they immediately archived their response to me in the message box. That was the first refund I had to issue.

After issuing the refund and checking the provided tracking numbers to make sure other orders were not "floating", I noticed all the other orders were still showing they "In Transit". A few seconds later, I get an email from different customer saying their package was supposed to be shipped to them already. I looked at the tracking number again to make sure I hadn't entered the wrong number. That customer is now requesting a refund.

So, to make a long story short, Eprolo is not effective. Eprolo does not have good customer service. I have had 6 orders placed through Eprolo since July 28th. Today is August 14th, and none of my customers have had their products shipped to them. My business' credibility has been degraded by this company. They do not respond in a timely manner. Their shipping method does not work. I will be unpublishing all products and deactivating my account with them as soon as I can get an update from Eprolo regarding the remaining "In Transit" customer orders. Say No To Eprolo.
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September 7, 2019
I'm still having problems with Eprolo. They don't honor their shipping policy. I asked for a refund for the shipping fees I paid. They don't want to refund me the full amount. I asked for an address so I can update my shipping settings & policies on eBay, and they didn't provide one. They do not provide good customer service. They even had the nerve once to ask me to remove my review. They are rude.
One of my orders had to be refunded to the customer because 6 days after the order was placed, the tracking number was not verifiable and I had no way of telling the customer where the product was. I complained about the tracking number to Eprolo for almost 5 days until I just said it. The order was placed by the customer on August 20. I refunded the customer on August 26, and it wasn't delivered until August 31. When I contacted Eprolo again, they said they couldn't refund me the cost I paid them for the item because it had already been shipped from their warehouse. The agent said they didn't owe me a refund because it shipped it 9 days. The 20th to the 31st is 11 days, duh. Even if it did ship in 9 days, that's longer than the 5-8 days they promised. How was I supposed to know what was going on when the tracking number they provided did not work?!?! When they said they did not want to refund at least the express shipping fees I paid, I was furious. There was nothing I could do because they have no contact number and they only respond after 24 hours. The agent contacted me and said it wouldnt be "fair" to them to issue me a refund for the shipping fees because they had to pay for shipping too. WHAT!!! EXCUSE ME?!?!? I paid an extra $3.5 for express shipping on a $35 order that I had to refund because of an invalid tracking number, and they want to say what's not fair to them. Really . I paid express shipping fees for 3 separate orders & none of them shipped within 5-8 days. The agent said I need to be aware of the issues going on in Hong Kong. My customers do not care about what's going on in Hong Kong. They want what they paid for, which was a guaranteed product on a guaranteed date.
When I asked for an address to Hong Kong or China or wherever they are, all they can tell me is use to epacket. Why tell me to use epacket when I ask for a shipping origin. It makes no sense. I explained to the agent that I'm selling on eBay and need an address/shipping origin. They don't give a. Did I mention Eprolo can be very rude?
So, I'm still waiting for an address and I'm still waiting to see how much they are going to refund my for the Express shipping fees I paid.
•I want my $9.50 refund for the shipping fees I paid.
•I need an address to set up my shipping settings on eBay.

Had some communication and shipping issues, never got a refund or an apology. Was not impressed with the support.

this app is amazing their response time and customer service is pretty good and ill always do their express shipping helps my business tremendously. limited products but its the best of all the products on ali so you know you are getting them from a good trusted distributors eprolo has a guidelines for their suppliers and if they do not meet their standards they do not add their products witch is a very good confidence booster for my business. A1 service highly recommend!

Do not use this supplier, not trustful at all. I ordered two products to test and in both products they screw it... one was not the right pattern and the other was not a correct size. I asked a refund and nothing till now. I already send them pictures that clearly shows they sent the wrong products and they keep not refunding me. Also the quality is very poor, they show photos that are not at all equivalent to reality. They dont care at all about their customers...if this was a test order i guess they should make all the efforts to keep clients...but if they do this in a test order , i can imagine in the future...

The app is very good for dropshipping. Products are a good price with normally good shipping deals. Good rewards system to up your shop's ability and give the incentive to make more sales!