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Was sent many emails saying it was changing to a paid app, but no details on pricing or what I actually needed to do.
App is now just blank when I try to open it.
Was also offered a discount but no details on how to use that either
good app but no option to remove the "Powered By Essentialwolf" and no clue how to get the premium features where i can remove the Powered by since it doesn't look professional on my site
Hi there,
We appreciate your valuable feedback on our app, and we are truly sorry for the inconvenience caused. We reached out multiple times via email but no response.
As per our check, the branding is removed.
As our brand is built upon customer reviews, we kindly request you to consider updating your review to reflect your positive experience with the app itself.
Thank you for your understanding and for providing us with the opportunity to improve based on your valuable input
Thanks & Regards
Essentialwolf Team
Contact team is very inactive. Told them to get rid of the "Powered by EssentialWolf", which you have to ask to get rid of, instead of having a setting to remove it (honestly, what is the point of it besides making the store look unprofessional). They didn't get rid of it even after 2 weeks of me asking them to. I thought they did, but I had to contact them again.
Hi there,
We appreciate your valuable feedback on our app, and we are truly sorry for the inconvenience caused. We reached out multiple times via email but no response.
As per our check, the branding is removed.
Thank you for your understanding and for providing us with the opportunity to improve based on your valuable input
Thanks & Regards
Essentialwolf Team
Didnt work with The Impact Theme.
Hi there,
We appreciate your valuable feedback on our app, and we are truly sorry for the inconvenience caused.
KIndly check, Now we made compatible with more themes and app.
Thank you for your understanding and for providing us with the opportunity to improve based on your valuable input
Thanks & Regards
Essentialwolf Team
although the app looks great and im sure it works well unfortunately it doesnt work with our theme. after installing and setting it all up i reached out to support who pushed me towards the install guide. i explained several times my issues and sent a video of the issue and the response was it looks like my theme is not compatable.
it would help if they had a list of compatable themes to save people time trying to install an app that wont work. If they can resolve the issue id be happy to try again.
theme: Turbo - by out of the sandbox
Hi there,
We appreciate your valuable feedback on our app, and we are truly sorry for the inconvenience caused. Our team is working on more features and compatibility with other themes and apps.
Thank you for your understanding and for providing us with the opportunity to improve based on your valuable input
Thanks & Regards
Essentialwolf Team
just installed this app. looks very promising in the beginning but still requires lot of improvements. App crashed few times in 24 hours. Not many customizable options either. I can understand, what you pay you get. I have uninstalled the app.
Hi there,
We appreciate your valuable feedback on our app, and we are truly sorry for the inconvenience caused. We reached out multiple times via email but no response. Our app was temporarily down due to server maintenance. Kindly check now our app is working fine. Our tech team is actively working to introduce more features and provide a smoother experience.
As our brand is built upon customer reviews, we kindly request you to consider updating your review to reflect your positive experience with the app itself.
Thank you for your understanding and for providing us with the opportunity to improve based on your valuable input
Thanks & Regards
Essentialwolf Team