Upsell App by Essentialwolf , 396 avaliações

Avaliação geral
4,9
Pontuação por nível de classificação
  • 91% das classificações são de 5 estrelas
    360
  • 8% das classificações são de 4 estrelas
    31
  • 1% das classificações são de 3 estrelas
    3
  • 0% das classificações são de 2 estrelas
    1
  • 0% das classificações são de 1 estrelas
    1
Editado a 1 de junho de 2023

This app automatically and without permission, installed itself on my store. Then wrote itself a 5-star review. Very concerned

REDSTIX
Austrália
About 3 hours usando a aplicação
Questão respondida por Essential Wolf 8 de junho de 2023

Dear REDSTIX store owner,

Thank you for bringing this matter to our attention. We understand your concern and apologize for any inconvenience caused.

We would like to clarify that as an app provider, we do not have control over who installs and uses our app, or who leaves reviews. We are currently running ads and marketing campaigns to promote our app, which may have led to its installation on your store without your explicit permission by staff or having someone with your store credentials.

Our team tried to reached out you to resolve the issue. But not getting any response from your side.

We value honest feedback and strive to maintain the integrity of our reviews. We kindly request you to consider altering your review, as we believe it is important for potential users to have accurate information.

Since our brand is built upon our customer's feedback, we feel the need to express our sincerest gratitude for your role in creating our brand's image. Could you please update the feedback. 😊

Once again, we apologize for any concern this has caused and appreciate your understanding.

Best regards,
Olivia (Customer success)
Essentialwolf

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