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Avaliações (333)
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Efficient and fast response from Customer Service. I recommend this app over others for this feature.
Very useful app for a very fair price. Also we needed some adjustments and the staff was friendly and very happy to help. Can definitely recommend.
Thank you so much for your kind words :) Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this helpful response.
Great service, customer care is very responsive and helped me a lot, I recommend you use them if you want great results.
5*, highly recommend this app. The support team helped me change the app to display it exactly how I wanted
Thank you so much for taking the time to leave such a positive review! We are thrilled that you enjoyed your experience with us and hope to see you again soon.
Amazing app with an amazing customer support. Had some concerns about the design and the customer support helped me immediately. Now the app looks incredibly good on the website and I'm sure it adds a lot of value for the visitors on my store. Recommended!
It's fantastic to know that the design now looks incredibly good on your website, and we appreciate your confidence in the value it adds for your store visitors. If you ever have more questions or need further assistance, feel free to reach out. We're here to ensure your experience with our app continues to be top-notch. Thanks for recommending us!
A simple app that does the job it promises with a wonderful development team that is willing to help with customizations that make it do what it doesn't out of the box, if required. Thanks for the top notch service!
Shifa was a great help, and the app works good.. I like the country and product tag settings. so far so good.
Hey Bram,
We are grateful that you took the time to leave us a review. We really appreciate you being a customer and helping to share the words about us. We’re here for you anytime :)
Good app does what it does and responsive support. Only 4 star for I did not like the fact that they messaged me through WhatsApp at first for promotional purposes but it was responsive.
Thanks for your appreciation for the App. Your words encourage us to keep doing our best to help Shopify stores with advanced functionality.
Please excuse us for connecting with you over WhatsApp without confirming your comfortability. From the last 8 years of building Shopify apps & connecting to merchants from different regions of the globe, we have identified that merchants are found more active on WhatsApp as compare to any other communication platform. With the pure intention of instant support & easy conversation, we reach through WhatsApp & assist them further in all the manners we can. But, as per your remarks, we will consider this & improve. Thanks for acknowledging us.
Two updates in this review – 1 update after initial installation, and 1 after the issues I experienced were corrected.
Update 1:
This app on the surface appeared perfect for my needs. And to save 17% on the price, I purchased the annual plan at $79.99. Sadly, since installed on May 14th, I’m still not able to use it.
Issue 1: May 15th: Tried to add a product specific message however no products would load when selecting the relevant Collection the products were part of. Raised a support ticket on May 15 and happily it was resolved the next day. However, I’m a little amazed at how such a common item such as a “collection” could possibly be an issue for this app out of the box.
Issue 2: May 20th. Cannot even view the app – just a blank screen when it is selected from Shopify > Apps. Raised support ticket on May 20th. On May 23rd was advised “We apologize for the inconvenience you have faced. We’re very sorry. We will take care of the “issue” on top priority for you. Please hold patience with us.” May 25th, asked for an update on this top priory tissue.
So, after almost 2 weeks (post app installation) I was not able to use it and only received an update after the day after this review was posted.
Updated 2:
On May 26th Support team contacted me and corrected the Issue 2 that was raised on May 20th . After giving them store access Issue 2 was corrected. Then after an uninstall and reinstall the app began to load again….but…..Issue 1 was now back and I could not find any collections in the “product specific message” section. After alerting their support team it was rectified within 24 hours. But again, I’m a little amazed at how such a common item such as a “collection” could possibly be an issue for this app out of the box (and also after it was previously corrected).
Now, all that being said, the app has worked flawlessly since. It took a while and support did fix finally the issues after a bit of prodding on my behalf. Would I recommend it ? YES. But, be aware that from my experience so far the support are not as attentive as other apps I have used.
Thank you for sharing your detailed feedback and providing updates on your experience with our app. We sincerely apologize for the initial issues you encountered after installation and the delay in resolving them. Your feedback is extremely valuable to us as we strive to provide the best user experience.
We appreciate your patience and cooperation in working with our support team to address the challenges you faced. We understand the frustration caused by the issues related to product messages and collections, and we have taken note of your concerns to further enhance our app's functionality.
We're glad to hear that since the issues were resolved, the app has been working flawlessly for you. We are committed to continuously improving our support services based on customer feedback, and we will ensure that we are more attentive and responsive in the future.
Thank you for recommending our app despite the initial difficulties. We value your trust and look forward to serving you with even better support and features in the future.
Hey , The customer supports was really helpful with some custimazations ! But I think they should insert these custimazations in the app as a standard feature.