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This app is an excellent tool for displaying shipping information clearly to users, making the entire shopping experience more transparent and smooth. I recently switched to a new theme and encountered a small issue with the app's integration. However, their support team went above and beyond to assist me. They responded quickly and worked with me to resolve the problem within just 30 minutes! The level of customer service was impressive—friendly, professional, and highly efficient. I couldn’t have asked for a better experience. If you're looking for an app that enhances your store and provides top-notch support, I highly recommend this one!
Thank you for leaving an amazing review! We're very proud to hear that you are happy with the support you received. We really appreciate your feedback, we are committed to maintaining high standards in user experience from the app.
Feel free to contact us anytime, we are available 24/7 to provide assistance. Thank you again!
Best regards,
Emma
EDDer Customer Support Team
nice
Thank you so much for taking the time to leave us 5-stars! We are delighted that you're happy with the app. We really appreciate your feedback, as we always try to improve users overall experience.
Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance.
Thank you again!
Emma
EDDer Customer Support Team of Channelwill
Good
Thank you so much for taking the time to leave 5 stars! We are delighted that you're happy with the app. We really appreciate your feedback as we continue to try to provide the best user experience.
Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance.
Thank you again!
Emma
EDDer Customer Support Team
I don't like the feature because it take into account your Draft products and counts them as live products, also it limits you. I have the Pro Plan which is supposed to allow you up to 1,000 products. I don't have a 1,000 products but the app takes into account my draft products and collections that are draft so it counts against your quota. Also, customer service is good but it takes to long for "escalation" team to respond. I have products that need a different delivery time and I can't add them because it says I'm over my limit which I have less than 500 active products, so the app is not full proof and they ask you to upgrade in order to use the service, even though I dont have 1,000+ products. I'm going to uninstall this app and go with another app.
Now going on 4 days and no solution??? C'mon! DAY 5 NOW, NO SOLUTION! I'm uninstalling this app!
Dear The Nichole Collection,
I hope this email finds you well. This is Kim from the EDDer Support Team. Thank you for sharing your detailed feedback. I'm truly sorry to hear about the difficulties you've encountered with our app and the frustration it has caused you. Your concerns are very important to us, and I want to address each of them to ensure we can improve your experience and prevent such issues in the future.
Firstly, I understand your frustration with the app counting draft products and collections towards your quota. I apologize for any inconvenience this has caused. We are currently working on a solution to ensure that only active products are counted towards your limit. Your feedback is invaluable, and we are making this a priority for our development team.
Regarding the escalation team's response time, I apologize for the delays you've experienced. Providing timely and effective support is crucial, and we're taking immediate steps to improve our response times for escalated issues.
As for your issue with product limits and delivery times, I understand how this has impacted your operations. Our team is now working on this to ensure that our app functions correctly and meets your needs without requiring an unnecessary upgrade.
I deeply regret that you feel the need to uninstall our app and explore other options. Your satisfaction is our top priority, and we would hate to see you go. If you're willing to give us another chance, I'd like to offer you a complimentary extension of your current plan to ensure we resolve these issues to your satisfaction.
Please let me know if there's anything else we can do to assist you. I am committed to making this right and hope to restore your faith in our app and service.
Thank you again for your valuable feedback.
Best Regards,
Kim|EDDer Support Team
I have been constantly having issues with it displaying the ETA on products. I have been using this app for 2 years and am constantly having to reach out to support for the same issues time and time again. It's not as seamless as it presented. It is a good application.. when it actually works. Although Kim from the EDDer Support Team has responded, still not response back from multiple emails regarding my issues. This is not a great app nor am I receiving the customer service necessary.
Hello There,
This is Kim from the EDDer Support Team. Thank you for sharing your feedback regarding your experience with our app. We sincerely apologize for the recurring issues you've encountered, particularly with displaying the ETA on products. Your satisfaction is of utmost importance to us, and we're committed to resolving these issues to ensure a smoother and more seamless experience moving forward.
We understand the frustration that comes with encountering the same issues repeatedly, especially after using our app for two years. Please know that your feedback has been shared with our development team, and we are actively working on identifying and addressing the root cause of these issues.
Additionally, we want to reassure you that we are continuously striving to enhance the user experience and uphold the standards of quality and reliability that we aim to deliver. We are grateful for your loyalty and patience as we work to resolve these issues and restore your confidence in our app.
If you have any further questions, concerns, or suggestions for improvement, please don't hesitate to reach out to our support team. We are here to assist you every step of the way and ensure that your experience with our app meets your expectations.
Thank you for your valuable feedback, and we look forward to regaining your trust and providing you with a more seamless and enjoyable experience with our app.
Kind regards,
Kim|EDDer Support Team
Great customer service, Emma helped me resolve my issues very quickly. I highly recommend this app.
We highly appreciate your positive feedback! 😊 We're glad to hear that problems you have encountered have been resolved! If you have any further questions or concerns, feel free to reach out to us. Thank you for using the platform! 👍🚀
Best Regards,
Emma
EDDer Customer Support
5 stars for the support staff Nova. Super helpful and quick to address our problem!
Thank you for your excellent rating to our Customer Support Nona. We are extremely happy to hear that she is super helpful and addressed your problem quickly! If ever you have other concerns, you can always contact our team anytime!
Best Regards,
Kim|EDDer Support Team
very good service from these people
Thank you so much for leaving an amazing review! We're very proud to hear that you are happy with the support, we really appreciate your feedback. We are committed to maintaining high standards in user experience from using the platform.
Feel free to contact us anytime, we are available 24/7 to provide assistance. Thank you again!
Emma
EDDer Customer Support of Channelwill
This app is very user-friendly and affordable. The customer service is top-notch, responding promptly to any queries. I highly recommend giving this app a try!
Thank you for the positive feedback! 😊 We're thrilled to hear that you found our app user-friendly and affordable! As well as our customer support responsive and excellent! If you have any further questions or concerns, feel free to reach out. Happy using our service! 👍🚀
Best Regards,
Kim
EDDer Customer Support 🌟
great tool
Thank you very much for the nice review! 🌟 We are glad that you are happy with the APP. Your feedback is very valuable to us to keep high standards to the services that we provide to all users.
Feel free to send us a message if you require any form of support.
We're available 24/7 to provide help. 😊👍
Thanks again!
Emma
EDDer Customer Support