ETA ‑ Estimated Delivery Date

Thank you so much for leaving an amazing review! We're very proud to hear that you are happy with the support, we really appreciate your feedback. We are committed to maintaining high standards in user experience from using the platform.

Feel free to contact us anytime, we are available 24/7 to provide assistance. Thank you again!

Emma
EDDer Customer Support of Channelwill

Dear The Nichole Collection,

I hope this email finds you well. This is Kim from the EDDer Support Team. Thank you for sharing your detailed feedback. I'm truly sorry to hear about the difficulties you've encountered with our app and the frustration it has caused you. Your concerns are very important to us, and I want to address each of them to ensure we can improve your experience and prevent such issues in the future.

Firstly, I understand your frustration with the app counting draft products and collections towards your quota. I apologize for any inconvenience this has caused. We are currently working on a solution to ensure that only active products are counted towards your limit. Your feedback is invaluable, and we are making this a priority for our development team.

Regarding the escalation team's response time, I apologize for the delays you've experienced. Providing timely and effective support is crucial, and we're taking immediate steps to improve our response times for escalated issues.

As for your issue with product limits and delivery times, I understand how this has impacted your operations. Our team is now working on this to ensure that our app functions correctly and meets your needs without requiring an unnecessary upgrade.

I deeply regret that you feel the need to uninstall our app and explore other options. Your satisfaction is our top priority, and we would hate to see you go. If you're willing to give us another chance, I'd like to offer you a complimentary extension of your current plan to ensure we resolve these issues to your satisfaction.

Please let me know if there's anything else we can do to assist you. I am committed to making this right and hope to restore your faith in our app and service.

Thank you again for your valuable feedback.

Best Regards,

Kim|EDDer Support Team

Vielen Dank, dass Sie sich die Zeit genommen haben, eine so tolle Bewertung zu hinterlassen! Wir freuen uns, dass Sie mit dem Service zufrieden sind. Solches Feedback motiviert uns, unsere Services weiter zu verbessern. Wir freuen uns sehr über Ihre freundlichen Worte.

Bitte wenden Sie sich jederzeit an uns, wenn Sie Unterstützung benötigen oder Ideen und Vorschläge haben, wie wir die Plattform weiterentwickeln können. Wir sind rund um die Uhr für Sie da.

Wir sind immer auf der Suche nach Möglichkeiten, unsere Produkte zu verbessern und für alle Benutzer nützlich zu machen.
Nochmals vielen Dank für Ihre netten Worte!

Mit freundlichen Grüßen

Emma
EDDer Kundensupport von Channelwill

Thank you for taking the time to share your experience with our app. We genuinely appreciate your review and your honest feedback about the setup process.

We understand that getting started with new software can sometimes be a bit challenging, and we’re glad to hear that with a little trial and error, you were able to get everything working smoothly. Your patience and persistence are truly commendable.

Your insights are incredibly valuable to us, as they help us identify areas where we can improve. Our team is continually working to enhance the user experience, and your feedback plays a crucial role in that process. We are committed to making our app as user-friendly as possible and ensuring that all our customers have a seamless experience from the start.

We’d love to hear more about how we can further improve your impression of our app. Your input is incredibly important to us, and we are excited to hear your suggestions. If there’s anything more we can do to assist you, please don’t hesitate to reach out.

Thank you once again for your support. We’re thrilled to have you as part of our community and look forward to continuing to meet your expectations. We will look forward to your response. All the best for your business!

Best regards,
Mariadel/EDder Support 💫

Hello There,

This is Kim from the EDDer Support Team. Thank you for sharing your feedback regarding your experience with our app. We sincerely apologize for the recurring issues you've encountered, particularly with displaying the ETA on products. Your satisfaction is of utmost importance to us, and we're committed to resolving these issues to ensure a smoother and more seamless experience moving forward.

We understand the frustration that comes with encountering the same issues repeatedly, especially after using our app for two years. Please know that your feedback has been shared with our development team, and we are actively working on identifying and addressing the root cause of these issues.

Additionally, we want to reassure you that we are continuously striving to enhance the user experience and uphold the standards of quality and reliability that we aim to deliver. We are grateful for your loyalty and patience as we work to resolve these issues and restore your confidence in our app.

If you have any further questions, concerns, or suggestions for improvement, please don't hesitate to reach out to our support team. We are here to assist you every step of the way and ensure that your experience with our app meets your expectations.

Thank you for your valuable feedback, and we look forward to regaining your trust and providing you with a more seamless and enjoyable experience with our app.

Kind regards,

Kim|EDDer Support Team