ETA ‑ Estimated Delivery Date , 268 Rezensionen
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I have been constantly having issues with it displaying the ETA on products. I have been using this app for 2 years and am constantly having to reach out to support for the same issues time and time again. It's not as seamless as it presented. It is a good application.. when it actually works. Although Kim from the EDDer Support Team has responded, still not response back from multiple emails regarding my issues. This is not a great app nor am I receiving the customer service necessary.
Hello There,
This is Kim from the EDDer Support Team. Thank you for sharing your feedback regarding your experience with our app. We sincerely apologize for the recurring issues you've encountered, particularly with displaying the ETA on products. Your satisfaction is of utmost importance to us, and we're committed to resolving these issues to ensure a smoother and more seamless experience moving forward.
We understand the frustration that comes with encountering the same issues repeatedly, especially after using our app for two years. Please know that your feedback has been shared with our development team, and we are actively working on identifying and addressing the root cause of these issues.
Additionally, we want to reassure you that we are continuously striving to enhance the user experience and uphold the standards of quality and reliability that we aim to deliver. We are grateful for your loyalty and patience as we work to resolve these issues and restore your confidence in our app.
If you have any further questions, concerns, or suggestions for improvement, please don't hesitate to reach out to our support team. We are here to assist you every step of the way and ensure that your experience with our app meets your expectations.
Thank you for your valuable feedback, and we look forward to regaining your trust and providing you with a more seamless and enjoyable experience with our app.
Kind regards,
Kim|EDDer Support Team
Great customer service, Kim helped me resolve my issues very quickly. I highly recommend this app.
We highly appreciate your positive feedback! 😊 We're glad to hear that problems you have encountered have been resolved! If you have any further questions or concerns, feel free to reach out to us. Thank you for using the platform! 👍🚀
Best Regards,
Emma
EDDer Customer Support
5 stars for the support staff Nova. Super helpful and quick to address our problem!
Thank you for your excellent rating to our Customer Support Nona. We are extremely happy to hear that she is super helpful and addressed your problem quickly! If ever you have other concerns, you can always contact our team anytime!
Best Regards,
Kim|EDDer Support Team
This app is very user-friendly and affordable. The customer service is top-notch, responding promptly to any queries. I highly recommend giving this app a try!
Thank you for the positive feedback! 😊 We're thrilled to hear that you found our app user-friendly and affordable! As well as our customer support responsive and excellent! If you have any further questions or concerns, feel free to reach out. Happy using our service! 👍🚀
Best Regards,
Kim
EDDer Customer Support 🌟
Good App. But it should have inventory based EDA functionality also.
Thank you for your positive feedback! 😊 We're thrilled to hear that you find our app good. Your suggestion about inventory-based EDA functionality is valuable, and we appreciate your input! 🚀 We're always working to improve, and your feedback helps us make the app even better. Stay tuned for updates! 🛠️✨
Best Regards,
Sophie|EDDer Team
good app and free for the most part also has difrent features and it works well and has pre sets already made for you
🌟 Thank you for your awesome review! We're thrilled to hear that you find our app good, and we're glad you appreciate the variety of features it offers. The fact that it's mostly free makes it even better! 🤑 We've worked hard to provide different presets for your convenience, and we're delighted to know it's working well for you. If you ever need assistance or have suggestions, feel free to reach out! 🚀 #HappyCustomer
Best Regards,
Sophie|EDDer Team
Amazing app and great prices. Awesome customer support with insanely fast response (I e-mailed them and got a response within 2 minutes). Love the app and will continue to use it
Thank you so much for your fantastic review! 😊 We're thrilled to hear that you find our app amazing and appreciate our great prices. 🚀 Our team is delighted to know that you had a positive experience with our customer support and that we could respond to your email within 2 minutes! ⏰ We're honored to have you as a valued user, and we look forward to providing you with continued excellence. 💙🌟 Thank you for choosing our app!
Best Regards,
Sophie|ETA Support Team
awesome app, free and easy to setup
Thank you for the positive feedback! 😊 We're thrilled to hear that you found our app awesome and easy to set up! If you have any further questions or concerns, feel free to reach out. Happy using our service! 👍🚀
Best Regards,
Kim
EDDer Customer Support 🌟
Unsuitable for a German shop: I have now waited almost 5 weeks for a small error. Hours and "Stunden" were displayed alternately every second. So far nothing has been fixed. I was constantly told that it was being worked on with the highest priority, which is apparently not true. I had to uninstall it.
We are very sorry for the delay in resolving the issue you faced. Your feedback is crucial, and we're addressing the matter internally to enhance our services. We apologize for any inconvenience caused. 😿 Your experience matters to us, and we're committed to improving. To express our sincere regret, we'd like to offer you a discount on your preferred plan on our app as a compensation. Additionally, we'd appreciate the opportunity to connect with you to gather more insights and ensure a better experience.
Best regards,
Mariadel / EDDer Customer Support 💎
great app
Thank you for the positive feedback! 😊 We're happy to hear that you're happy with the app! If you have any further questions or concerns, feel free to reach out to us. Thank you for using the platform! 👍🚀
Best Regards,
Emma
EDDer Customer Support