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Endless problems with this app. The dates are totally incorrect (even though set up correctly), some products with the same ETA date configuration show differently or the ETA dates are missing entirely. Support responds once and then not again.
Hello there,
We always care about your experience of using the app. Also, we understand that it is unhappy to have troubles when trying it on your store.
So one of our supports keep trying to reach you to help you set it up. Haven' t hear from you yet. Kindly check the email and and tell us the details. Then we can try our best to help you.
Regards,
Zeusir
We installed this app and it didn't work on every product. Although we chose the correct plan, the Estimated Delivery Date would not show up. We contacted the developers but his responses were not very helpful. Other than that, the developer rewrote our shop-code and it then showed the word "test" under every single article and we were not able to delete it. After contacting the developer again and asking him if he had implemented the word test in the code, he stated multiple times that it was not him. We proceeded to contact Shopify+ and they showed us that it was indeed the developer from this app who inserted this mistake in our website.
We do not recommend this app at all. The customer service is miserable and cannot be trusted. Also the app does not work how it is supposed to do.
We apologize for the inconvenience you experienced with our app. We take feedback seriously and are sorry to hear that you had issues with our app and customer service. We are constantly working to improve our app and will take your feedback into consideration. Regarding the issue with the word "test" appearing on your website, we apologize for any confusion and want to assure you that we did not intentionally insert that into your code. We will work with you to resolve this issue as quickly as possible. Again, we apologize for the inconvenience and appreciate your feedback.
- Joewelyn
I have been testing this app for the last few days. It does look as though the functionality is well thought through and should do what we need - unfortunately it has a significant bug and the support experience has been very poor. Settings are controlled at the product and collection level. For me, my collections were synced at installation time - but when I add new ones (which is a very likely need to group products for delivery date control), these are not re-synced from Shopify to the database that EDD uses - so you can't use them to control the delivery dates. There is a 'slow update? / Sync button' that appears to offer a refresh - so it looks to be a known problem area - but this does not work (for me at least). I am unsure how well the support are versed in the product - I have had a very hard time getting this problem understood and it's wasted a lot of time for me. I do expect more from a product sold from the Shopify app store so have asked for a refund and will be looking elsewhere. It's a shame - as I say, the product looks well thought out, but it is unusable for me in its current state and there doesn't appear to be a way to get that resolved.
No product specific cutoff time. More importantly, does not delete code off your theme even after deleting the app. I have contacted them and waited over 21 hours, but still no response. Script also slows down website speed