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Excelente servicio al cliente!, me gustò mucho porque me ayudaron a configurarla. Yo le doy un diez de diez (10/10), Mariadel es lo mejor del servicio al cliente, buen trato y responde rápido.
It is a very good app. Easy to use and very wasy to install. Nice layout and adjustable. Would recommend it
Ottima app facile da usare e molto utile. Funziona perfettamente e si possono selezionare sia le categrie che i prodotti
Very professional customer service team, easy to reach out to. The response time was very quick and the resolution was achieved.
Merci pour la rapidité de réponse et le professionnalisme, très bonne application de plus ! Je recommande
Merci beaucoup pour votre avis positif ! Nous sommes ravis que notre application ait été utile pour vous et que vous ayez apprécié notre service client professionnel et rapide. Nous sommes honorés de recevoir votre recommandation et sommes impatients de continuer à vous satisfaire dans le futur. Merci encore pour votre confiance !
- Joewelyn 🌹
What an amazing team! I had a little issue, they fixed it and did some extra work for me. Thank you very much! And prices are supper affordable!
Hi there,
Thank you for your approval. We are trying our best to offer better service. If there is anything else we can help with, just feel free to contact us.
Thanks again for your support. Have a nice day~
Regards
Ruby
First my shop speed dropped dramatically when I installed the app.
Second the ETA simply stopped showing for ALL my products. I had the free plan, testing it before committing to the paid plan. At first it showed ETA for only 100 products, so far so good. But it suddenly stopped working.
I spent nearly 1 hour with the support and they simply pretended the issue wasn't real testing stuff that didn't solved the issue. They last resort was to tell me to upgrade the plan, that it was the only way to make the ETA shows.
We genuinely appreciate your feedback and apologize for the inconvenience you encountered. We strive to provide a seamless and efficient experience for all our users, and we regret that we fell short of your expectations in this instance. We understand the frustration you experienced with the drop in page speed, and we apologize for any inconvenience caused. While our app may not be the direct cause of this issue, we still want to assist you in any way we can to help optimize the performance of your website. We understand how important it is for you to have accurate and consistent ETA information, and we apologize for any inconvenience caused by this inconsistency. The ETA message displayed on your products is indeed system generated and intended to provide valuable information to your customers. However, as part of our free plan, there is a product limit in place. Once the app detects that you have reached this limit, syncing resources becomes necessary for accurate data representation, including the ETA message. To remove the product limit and display the ETA message for all your products, an upgrade to our paid plan is required. We appreciate your feedback and will take it into consideration as we continue to improve our app. If you have any further concerns or questions, please do not hesitate to reach out to our support team for assistance. Thank you for your patience and understanding.
- Joewelyn 🌷
Endless problems with this app. The dates are totally incorrect (even though set up correctly), some products with the same ETA date configuration show differently or the ETA dates are missing entirely. Support responds once and then not again.
Hello there,
We always care about your experience of using the app. Also, we understand that it is unhappy to have troubles when trying it on your store.
So one of our supports keep trying to reach you to help you set it up. Haven' t hear from you yet. Kindly check the email and and tell us the details. Then we can try our best to help you.
Regards,
Zeusir
Excelente serviço de apoio ao cliente, muito simpáticos e atenderam me em um dia de fim de semana, quando precisei de ajuda.
Obrigado pela sua avaliação positiva! Estamos felizes em saber que nossa equipe de suporte ao cliente pôde ajudá-lo prontamente e com uma atitude amigável. Estamos sempre aqui para ajudar, mesmo aos fins de semana. Por favor, não hesite em entrar em contato novamente se precisar de algo mais.
- Mariadel 💖
We installed this app and it didn't work on every product. Although we chose the correct plan, the Estimated Delivery Date would not show up. We contacted the developers but his responses were not very helpful. Other than that, the developer rewrote our shop-code and it then showed the word "test" under every single article and we were not able to delete it. After contacting the developer again and asking him if he had implemented the word test in the code, he stated multiple times that it was not him. We proceeded to contact Shopify+ and they showed us that it was indeed the developer from this app who inserted this mistake in our website.
We do not recommend this app at all. The customer service is miserable and cannot be trusted. Also the app does not work how it is supposed to do.
We apologize for the inconvenience you experienced with our app. We take feedback seriously and are sorry to hear that you had issues with our app and customer service. We are constantly working to improve our app and will take your feedback into consideration. Regarding the issue with the word "test" appearing on your website, we apologize for any confusion and want to assure you that we did not intentionally insert that into your code. We will work with you to resolve this issue as quickly as possible. Again, we apologize for the inconvenience and appreciate your feedback.
- Joewelyn