Etsy Integration ‑ DPL
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This app is too difficult to use . I spent several with support, did everything the asked me to do until i tried a different browser. I was then able to load the app but unable to load my product to etsy from shopify. After 6 hours of repeated contact with support and making more adjustments i just quit and uninstalled the app.
Before downloading an setting the app up I reached out to them to make sure that the app could do what I needed it to do, which was bring orders into Shopify from Etsy and assign shipping logic to them.
The team said yes it can and explained how. I then spent the morning setting it all up, and spoke to them again and they said actually no it can't. Wasted a good few hours...
Sorry to hear there was a misunderstanding on your desired outcome / case. We do feel it's very harsh and inappropriate that just 36 mins after installation a 1 star is given for this misunderstanding.
ADDEBBITANO ANCHE PER IL PERIODO DI PROVA!
I wasted over 10 hours of my day trying to get the app to work correctly. Not all of my Etsy shop listings would sync to Shopify, and not all of my orders from Etsy would update the inventory in Shopify. The tech support "chat" is just as useless. ... they kept saying to "sync the listings" after I kept telling them that the listings wouldn't sync. Then they tried to say it was because my Etsy shop listings weren't formatted correctly... I repeatedly told them that Etsy only has 1 way to format the listings and that if the listings were missing information, the listing wouldn't post... I asked them if since all of the Etsy listings were formatted the same way, then why did some sync/import but others would not... and why would some orders from Etsy update the Shopify inventory but some would not. .... I cancelled my subscription after 10 hours of trying to deal with it. I've got better things to spend my time on.
Our app syncs products and inventory correctly when SKU codes (or product names) are aligned between Shopify and Etsy. In this case, several products in the Etsy shop did not have matching SKUs, which is why some items did not sync as expected.
Our support team explained this requirement multiple times and offered solutions, but the necessary adjustments were not applied.
We’re still more than happy to help align your assortment so you can enjoy seamless syncing going forward. For merchants with SKUs in place, listings and inventory stay in sync without issue.
Spent weeks trying to get the products to link with between Shopify and Etsy and it never worked. We had all our SKU, Product titles, variant titles, qty, and prices that match exactly and it never would link. Support is horrible and they kept telling us they would respond and no one would respond. Chat is fast to respond, but often that ended with them telling us they needed to have a developer help, and then nothing would happen. I would not recommend this app. We also had orders that failed to transfer over so we had to manually process orders.
This feed is great if you have all the time in the world after 12 am USA time to chat with there support and make it all work. Then repeat this every time you access the feed if you are that person then go for it otherwise stay 10 miles away to save the hassle. Pathetic is not fitting here that is what this feed provider is
There were mutiple problems and their personel are only train on how to connect you and not troubleshooting. But the worst was when couldn't upload for a week. They blamed it on Etsy token revoked. It was because the shop name in Etsy had changed and needed to be re-connected to Etsy with new shop name. I found this out on my own. But they were so quick to blame Etsy they never checked. Very poor service.
Sorry for the frustration that your upload had been halted.
Similar to you we have been inquiring with Etsy why your token was revoked and where awaiting feedback and how to resolve this since there was no indicator why or how this happened. Apologies if you were insufficient looped in during this period.
I think it's unfair that, seeing the cause was outside our capabilities give us such review.
Hopefully now that the cause and solution is clear we can onboard you back and provide you with a seamless Shopify - Etsy integration.
best regards,
DPL - support team
Ich benutze diese App jetzt über Monate hinweg, so etwas schlechtes und unkompetenzes habe ich noch nirgends erlebt.
Wenn ihr rechtlich abgesichert sein wollt und eine funktionierende Schnittstelle verwenden wollt, benutzt bitte nicht diese App! Das ist eine absolute Frechheit!
We’re sorry that your experience was with the app was not according to your expectations and we will take your feedback at heart. Having sad that we find it a bit harsh that despite us creating a custom feature to accommodate your request we are still faced with a 1 star review.
Despite the fact that the description f this app claims “real time sync” of orders and inventory, this has never worked for me in real time. I sell on Etsy and Shopify and want this app to keep my inventory between the stores in sync so I don’t oversell a product. After reaching out I was told “ Every 10-15 minutes, our app syncs. We currently do not have live syncing, but we are working on it for the future. When you make changes in Shopify, syncing will take approximately 10-15 minutes, and if it takes longer, you are always free to contact us.” I have yet to receive a follow up response. Is this app straight up deceiving customers with their description that it syncs in real time? If I could give zero stars I could, and I will be following up with Shopify regarding their false advertising.
The review is not reflecting accurate information about our app. The syncs are real time, which means data is processed as soon as it's received. Depending on the volume, response time of Shopify and Etsy it can be processed in seconds up to a few minutes.
We have reached out several times to Northern Baby Goods but unfortunately we could not convey these insights.
In case you're open for it we are happy to restart your trail give you a swift onboarding experience.
The customer service is always utterly appalling. They have no clue. Also, the app doesn't work very well.
Thank you for the feedback Asia Sell. I'm glad to hear that our team has been helpful and responsive in your experience with Etsy Integration & Sync. We always appreciate hearing from customers, especially when they have a positive experience!
