Etsy Integration ‑ CedCommerce

It's a great app and the support it timely and accurate. The only factors that needs considering include:

- allowing products that are set to archive on the shopify end to automatically be removed from the etsy app.

- i've had random issues where some of my order sporadically do not sync correctly with shopify.

- adding products to the app is tedious as i have to individally enter each title to sync if I want specific products on the etsy end. This should be refined so it's a tick box exercise and sync all selected products in one hit.

Utkarsh was super helpful when setting up the products. I took one star off because I find it difficult to use/not user friendly without someone being on live chat to help me.

You cant choose manually what to import, might work well if its the first time you import from etsy to shopify, but if you already have etsy listings at shopify and want to import just newer listings its hard to use.

We have use this app for a few years and it works great. The reason for my review is a recent issue we had. According to the developer 'due to unforeseen circumstances' the app duplicated an Etsy order twice. This happened in the past and we just didn't follow through as the order was under $20. This time, the order was over $50. We reached out to the seller and they just closed my case the first time. I re-open the case and ask for my money back for the duplicate order and they offered to give us extra products on our plan or use their tik tok account which any of these are the solutions we need. Their app duplicated an order, so we expect them to pay for the error, in this case our money back.
They just refused to pay.
We just want users to be aware of this issue, watch your orders to make sure there is no order's duplication that will cause a loss for your business and the developer will not be accountable for such issue.

UPDATE 1/26/24- After submitting my first review with 1 star, they approved to refund from the duplicated order. I didn't like to be pushed to publish a bad review in order for them to make the right decision, this decision should be done the first time I reached out, recognized the mistake, pay me for it and move on.
The app is truly great, didn't have issues other than 2 duplicated orders. It runs very smoothly, support is always available and glad they were able to refund me.
Giving it a 4 star because all the hassle they made me go through instead of doing the right thing the first time.

Customer service is really great, prompt, and clear. They have been able to help out with any hiccups that might occur.

I really like the app but the only downside for our business is that CED doesn't allow you to delete products on your own. You have to contact them and they delete the products for you. Customer service is great, but the inconvenience of not letting me control my inventory is why I am giving them 4 stars.

This app has a bit of a confusing interface but once we learned it it is able to push our products to etsy, import our orders from etsy to shopify, and map every product we have already created on either platform.

The customer service has been five star. They have answered every question extremely quickly.

If you download this app give yourself a bit of time for a learning curve, I would suggest to the developers to continue the UX/UI of the app to make it more intuitive.

I love this app and use it EVERY DAY. I just have a hard time learning to use its functions. However, the support team has been extremely helpful.

A little confusing to set up, without clear instructions, but I already use their Ebay app. I got helped on the phone for over an hour by Phoenix. He was great. I had deleted my entire Etsy store and he got me back up and running. I think I'll go with 5 stars once I get the thing all figured out.

Good app - on boarding is a little wonky if you have a larger catalog. They should allow you to import the whole catalog without extra fees especially if you are switching platforms. This has been a great app in the meantime. There is room for improvement in editing and bulk editing items and prices and there should be drop down lists for filters but the data is always accurate and timely.