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I have tried a CedCommerce app before and was impressed by the ease of the dashboard operation. This one works similarly efficently with a similar format as the Shopify design. The interface to ETSY API was smooth and the options to set additional input on etsy was fast. when seeking technical support, the response was with a real human rather than bot, with the issue resolved within 2 minutes. I wish all apps were as easy to use.
I HAD A HARD TIME UNDERSTANDING THE APP AS SUCH AND HOW IT WORKS BUT THE TECHNICAL SUPPORT IS WONDERFUL, THEY HELPED ME WITH EVERYTHING STEP BY STEP, VERY SWEET PERSON AND VERY CLOSE. THEY ANSWERED ME INSTANTLY, IT WAS LIKE HAVING THE PERSON IN MY HOUSE. ♥
The customer service is amazing. It's very fast. They sometimes helped me to do instead or even had a google meeting to show me step by step. I really appreciate their support! Superb!
I used this app for the 7 day free trial. I found the staff most helpful and efficient in responding to questions. The 7 day free trial helped me to understand how to navigate between the two systems.
Dear I Stand For,
Thanks for sharing your thoughts here. We still would like to hear your other concerns so that we can perform excellently in terms of service.
Thanks,
Team CedCommerce.
Good support. I TAKE THAT BACK! BESSSSST SUPPPORRRRT! Made the process smooth and easy. i would highly recommend if you are using etsy
These guys have serious problems with their chronjobs. I have had to manually update syncing several times as I've been testing this app over the last month. It's generally unreliable and I've oversold products multiple times because it doesn't sync properly. Huge headache. Seeking alternatives. I would like my money back.
I'm still learning the app but what really stands out is the customer service real people 24/7 could not ask for more
I want to tell you that I am very happy with great service the team provides. the only thing you must know is the PayPal issue
I already spent lots of dollars on advertising but unfortunately, because I am from Israel I can sell only for customers having pay pal. this is really not the best thing for me. the service is ok and they try to help.
I have paid yearly subscription, They are good guys, cedcommerce customer service is the best between their competitors.thanks.
Re their reply: We did not look for a discount. They offered one! We agreed and asked or nothing other than a refund. Why? Because the app was rubbish. Shopify arranged the refund. Avoid this app! The app promises a refund. But after weeks of waiting still no refund. Just told to 'hold on'. Shopify agreed to refund. But then the app makers charged me again! Please avoid this app. After days of waiting, talking to support, waiting and waiting and waiting and it is still not fully working. Glitchy. And unconvincing. Support is largely clueless. Every time we try to load an item the app logs us out and asks if we want to install it. Support says wait. 9 hours later --- still waiting. Avoid this app. A total waste of time and money. It is not fit for purpose. Dire. no stars! Update: it gets worse. I sell prints. The app says it replicates everything on my site and in shopify. Wrong. It does not show sizes. So no-one can see how large the print is. The app people did not tell me that before I paid. Everything about this app is disappointing. It has taken them 7 days to tell me that latest error. 7 days of talking and asking questions. Really bad form. and the info drips out only after they have taken your money.
Hi there,
It is painful that we were not able to meet your requirements. You were charged for the app because you have chosen a paid plan and using the app. We have refunded your amount through Shopify and got confirmation that you received the same too.
As per the conversation between you and our support, we found that you were looking for a discount. Our team member asked you for a timeframe to discuss with the team, and you disconnected. We also tried to reach you but always got a negative response from your end.
We will look to work with you shortly.
Thanks,
Team CedCommerce.