CedCommerce Etsy Integration , 1.750 recensies

We have use this app for a few years and it works great. The reason for my review is a recent issue we had. According to the developer 'due to unforeseen circumstances' the app duplicated an Etsy order twice. This happened in the past and we just didn't follow through as the order was under $20. This time, the order was over $50. We reached out to the seller and they just closed my case the first time. I re-open the case and ask for my money back for the duplicate order and they offered to give us extra products on our plan or use their tik tok account which any of these are the solutions we need. Their app duplicated an order, so we expect them to pay for the error, in this case our money back.
They just refused to pay.
We just want users to be aware of this issue, watch your orders to make sure there is no order's duplication that will cause a loss for your business and the developer will not be accountable for such issue.

UPDATE 1/26/24- After submitting my first review with 1 star, they approved to refund from the duplicated order. I didn't like to be pushed to publish a bad review in order for them to make the right decision, this decision should be done the first time I reached out, recognized the mistake, pay me for it and move on.
The app is truly great, didn't have issues other than 2 duplicated orders. It runs very smoothly, support is always available and glad they were able to refund me.
Giving it a 4 star because all the hassle they made me go through instead of doing the right thing the first time.

Great app, a bit confusing on how to cancel, will use again if I go back to Etsy

happy to be on etsy

This app is very help upload the products automatically from the Shopify. It saves me lot of time on product listing. it would have been good if they have below features.
1. Automatically sync the product details with Etsy
2. Not able to delete the products from the App
3. There should be auto add new products based on some conditions.
4. They can have better way of mapping the shopify product attributes to Etsy attributes.

Helpful app, but interface isn’t as intuitive as I would prefer

I've found the app to be a good way to achieve the complicated task of integrating my Etsy listings to Shopify.
For my business, with hundreds of one off items, it's not feasible for me to create seperate stores for Etsy and Shopify. Anyatra and her team have been relentlessly helpful, polite and always available to help me resolve the teething issues and I feel more and more confident using the app.
Thankyou Anyatra!
Marli - Juno Stone and Silver

complimenti molto professionali

Customer service is really great, prompt, and clear. They have been able to help out with any hiccups that might occur.

I really like the app but the only downside for our business is that CED doesn't allow you to delete products on your own. You have to contact them and they delete the products for you. Customer service is great, but the inconvenience of not letting me control my inventory is why I am giving them 4 stars.

This app has a bit of a confusing interface but once we learned it it is able to push our products to etsy, import our orders from etsy to shopify, and map every product we have already created on either platform.

The customer service has been five star. They have answered every question extremely quickly.

If you download this app give yourself a bit of time for a learning curve, I would suggest to the developers to continue the UX/UI of the app to make it more intuitive.