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The Support is 1st class. They help me get started and I love the app.
Good Customer Service, nice and friendly. Have a lovely voice
Quick support and overall very functional application that does what it promises
They were very helpful
Thank you so much Mohd fahad Khad for helping me this morning, I received great support and all my questions were answered. Now I'm able to finish setting up my store and can manage all my orders better. Thank you for the great customer service.
Utkarsh was very helpful with my support question. He displayed great knowledge of the product and was able to resolve my question. I thoroughly recommend the app and the support.
Really helpful. explained everything really well so I understood profiling and what I needed to do to get integrated with etsy.
They really helped in solving issues I've been battling with for over a week
thank you so much anyatra ++++++ recommended
Thank you very much to Customer Support who helped me while I was in need! Great staff! Great platform!
Support was very kind and helpful. I am new to all this and they were a great help and very patient with me
Great app for integration. Customer Service is great!!
Customer service is very responsive and answered all my questions. Product is easy to use.
Great customer support! My issues were resolved right away, and I also received tutorial advice! I am extremely satisfied!
Super support und leicht anzuwenden
Very easy to use and navigate! Great customer service and immediate response! Utkarsh was so helpful!
Utkarsh Was very helpful today in helping understand the basic of Ced. He explained my issues in detail.
What a delight to have an incredible customer service experience. I reached out twice with questions and received a quick response with clear instructions. This product is fantastic and saves so much time. Huge thumbs up!
user friendly and efficient
Very helpful!
assisted by Ritik Rajput! very helpful. thanks!
Customer service is 100% on point to help any way they can. I am not a tech savvy person and they have gone above and beyond each time I have needed it. Problem is always solved easily!!
I received a great and fast support from Suryansh Singh Chauhan,The app is good ,still there is more to learn.
Easy answers when meeting requested. Support was quick and answered all my questions.
Great Service from CedCommerce again in getting me up to speed in using their integration tools. This time it was for Etsy just as with the Amazon tool. A couple of minutes with one of their service people and suddenly the skies open and everything is working fine. Thanks to the team once again. Thank you Swati.
Happy with Cedcommerce, as it makes things easier for me.
Great App and the support is excellent Vikram helped me every step of the way. No issues could not be resolved. I highly recommend!
I hope you read this review before pulling the trigger with this app. Start from the bottom.
Update 4/16/24
They promised me 2 months of free service and continuously have had excuses why it never came to fruition. They asked for a meeting which I agreed to at 8am. I received a response at nearly 9pm which I didn't see. So they shut off the service. and I got the following email:
"Yes, let's connect at 8 AM EST. You got charged because we didn't have the meeting as I mentioned earlier and therefore I didn't cancelled the plan at that time. But now is cancelled."
So now I have 100's of hours helping them sort out THEIR bugs and then they just cut it off.
I'm moving on to another platform.
Update 3/28/24
We had quite a bit of inventory updated in Shopify. Some items have 200 quantities available. I noticed that the quantities available on Etsy were all limited to 99. Etsy has a maximum quantity available of 999. I was told by CED that this is a limit of Etsy. Little do they know, I've been in application development for over 25 years. So I referenced the latest Etsy API docs (v3) and there is no limit as they would try to make me believe. Then I received this kind email from them
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"As per Etsy's policies, the maximum inventory quantity allowed for a single item is 99. It's crucial to adhere to this limit to avoid any potential issues, including account suspension.
To ensure compliance, our system automatically syncs inventory quantities to Etsy. If the inventory quantity exceeds 99 on Shopify, we cap it at 99 when syncing with Etsy. Subsequently, if an item is ordered and the inventory on Shopify drops below 99, the inventory on Etsy is adjusted accordingly"
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3 Hours later I received this email
"After consulting with our team, we have decided to accommodate your request to send a maximum inventory of 999 items to Etsy. However, please note that implementing this change will require some time, approximately 3 to 4 business days."
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I guess I'm special, not that they made a mistake in their programming.
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If you have a store with more than 1,000 products, I'd steer clear of this app. I have spent countless hours with their support team dealing with bugs.
Here is a brief rundown:
1. Etsy doesn't require you to have SKUs for different quantities. The problem with CED is that instead of telling you there is a duplicate SKU, they arbitrarily create a SKU for you. This is a huge issue when you have a sale and the SKU is changed by CED. And if you have accounting software tied to Shopify, the problem is tripled.
So let's say you have Item A and it comes in quantities of 1, 10, 25. You add a variation in Etsy for quantity and a drop-down box is presented for the buyer to select. When CED pulls in those variations and a SKU is not created in Etsy for each variation, they pull it in as individual items and arbitrarily create a random SKU.
2. I have over 4,000 products that had to be removed from Shopify, then manually removed from CED. I had to reimport all of the products and organize them in Shopify AGAIN. I was told that they wouldn't charge me for the month because of ALL THE PROBLEMS, but they did. When I
I recently integrated the CED Commerce Shopify App into my online store to sync products with my Etsy shop, and I couldn't be happier with the results. This app has simplified the process of transferring items from my Shopify store to my Etsy shop to an impressive degree. With just a few simple steps, I was able to seamlessly import products from my Shopify inventory to my Etsy listings, saving me valuable time and effort.
The app works seamlessly to sync Shopify listings to Etsy, exactly what it's meant to do. I've had one technical issue that was quickly resolved by texting with tech support. Very happy with the utility of this app.
Anyatra was very patient and explained everything very well and in detail for me to understand the billing.
I was having some trouble figuring out how to connect to Etsy and I could not believe how quickly I was able to get support. Within minutes I was all hooked up and ready to go. I wish the other app's were this easy.
Adarsh me ha ayudado de manera MUY satisfactoria desde el minuto 1, me ha respondido super rapido y una vez que me ayudó con mi problema me ofreció mas ayuda!!!!!!! Es genial, asi da gusto trabajar en esta app y con gente asi!
10/10
Fast support and very convenient features!
Adarsh walked me thru the whole process and was awesome!
I'm impressed with the responsiveness of the customer service team. I had an issue in the interface and got a quick reply over email. When that didn't work to solve the issue, I was able to schedule a quick call with a knowledgable rep who solved the issue for me via Google Meet. Would recommend. :)
I'm new to CED commerce but i wanted to leave a review about the incredible support i've received from their customer support agents. The fact that you can schedule google meets meetings with them agents whenever you need help has been a true lifesaver. Thank you Adarsh for all your help!
Great app, a bit confusing on how to cancel, will use again if I go back to Etsy
Very good service. They are all very helpful!
They charged me $180 (years subscription) when I downloaded the software to test FREE TRIAL. So - there was no free trial, apparently. I immediately uninstalled and requested a refund. This money was earmarked for Christmas dinner - and because it was the holidays, no one was around to help. Shady. Unethical. Inexcusable, non-existant "support".
will always use and recommend this app to others, it is so useful and helpful. anything you don't know they will gladly help you out! thanks for the help
The app is handy. It saves some headaches! Recommend to everyone who wants to integrate their Shopify products over to Etsy. Quick support, responsive team. Recommended.
Shubham helped me solve my problem and he was very informative and positive. He heard my issues and gave me solutions to fix my problems.
So far so good! I did have a few minor issues but support was very quick to respond and got it straightened out for me. I don't anticipate and major issues based on what I've seen so far. I recommend it!
I've had the pleasure of collaborating with the Ced Commerce team for a full year now, and the experience has been nothing short of exceptional. Throughout this time, I've encountered diverse and valuable support from the team, but what stands out the most is their unwavering commitment to ensuring the success of our Etsy shop.
My main point of contact, Anyatra, has proven to be an invaluable asset. Not only is she a consistently reliable supplier, but her dedication to going above and beyond in assisting me with the intricacies of integrating Shopify and Etsy has truly set her apart. It feels as though she works tirelessly, always available to provide support and consistently willing to invest the extra effort in tackling challenges.
Anyatra's work ethic is commendable, seemingly working around the clock to ensure our needs are met. Her accessibility and willingness to explore different ideas and solutions have significantly contributed to our overall success. If you find yourself in need of specific Etsy shop integration expertise, I wholeheartedly recommend working with Anyatra at Ced Commerce. Her commitment to client success and proactive approach make her an invaluable partner in navigating the complexities of e-commerce integration. Cheers to a year of fruitful collaboration!
Ritik helped me restore my store when I thought it got shut down. Thank God for Ced Commerce. They are always there to help. Highly recommend.
I was having trouble syncing the attributes from Shopify to Etsy. the explanation
and patience was greatly appreciated. thanks.
complimenti molto professionali
Merchants highly recommend this app I could not understand anything from the interface. But when we talk about customer care. They explained me very well. They came to the meeting and taught me everything. I am very happy with their service...