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Easy and quick setup, I had some issue due to my error for which I was assisted by Alex on a live chat. Great and immediate assistance, 5min and we were good to go thanks to her help!!!
Really appreciated
We're thrilled we could assist you quickly and get everything sorted out! Thanks for your patience and kind words. Enjoy using the app! 😊
- Kevin & Nova Apps Team
Fast reply and good informations bb
Happy to hear you found our replies quick and informative! Thanks for the shoutout. If you need anything else, we're here for you!
- Kevin & Nova Apps Team
Super easy to setup, great customer service. Had an issue initially with getting this working and their team contacted me in seconds.
Thanks!
Happy to help! 🌟 We're here to make setup a breeze and solve any issues fast. Thanks for giving us the chance to assist you!
- Kevin & Nova Apps Team
I adore this app. It's like super easy to use and I'm fascinated that it's completely free. I had I minor issue that the banner didn't show on a preview and on the website itself. But Alex saved the day. She sent me a useful guide with screenshots and all... So yeah, fast customer support, great app, and it's free yall!
Thrilled you love the app and our support could help! Thanks for your fantastic feedback. Enjoy the app, and remember, we're here for you! 😊
- Kevin & Nova Apps Team
I had some trouble installing the app but Jon directed me to the problem, which was to do with enabling the app at my end in customisation of theme. All was then OK.
The customer support on the chat line was good, but the installation instructions when installing the app could have been clearer.
Thanks for the feedback! We're glad we could help you sort out the installation hiccup. We'll definitely work on improving our instructions!
- Kevin & Nova Apps Team
Rápido de instalar y además cuando tuve un problema me atendieron al minuto y me resolvieron el error.
¡Me encanta saber que la instalación fue muy sencilla y que nuestro equipo pudo resolver su problema tan rápido! Gracias por la respuesta. ¡Estamos aquí para ti en cualquier momento! 🚀
- Equipo de aplicaciones Kevin y Nova
the support stuff has great
Thank you for the compliment! Thrilled to hear you're happy with our service. We're always here to help!
- Kevin & Nova Apps Team
It's not working. I asked for assistance but they were not able to fix it.
Hi Marco,
Darrel here from Nova Apps.
I've read your recent app store review and I sincerely apologize if the app didn't work on your store.
Unfortunately, we have run into some instances of incompatibility between our app and your theme. We are working to address these issues and provide a full and permanent solution so that any user can enjoy this app for free! However, since there are hundreds of themes out there, a permanent solution may take time.
In the meantime, we will continue to look into this to determine what may be causing this issue. Rest assured, that even though this is a free app, we don't take it for granted.
We also sent you an email regarding the issue. If you have any other questions, please just let me know.
Cheers,
Darrel
Rain hielp mij erg goed tijdens de set up van de banner!
Fijn dat we je konden helpen met het opzetten van de banner! Als u meer hulp nodig heeft, laat het ons dan weten. Ik ben u graag van dienst! 🚀
- Kevin & Nova Apps-team
Merci Thérèse pour votre aide et votre réactivité. Vous avez été d'une grande aide face au problème que j'ai pu rencontrer quant à l'affichage de l'application sur ma boutique.
Grâce à vous, l'application marche à merveille sur mon site web.
De rien ! Nous sommes ravis d'apprendre que l'application fonctionne désormais correctement sur votre site Web. N'hésitez pas à nous contacter à tout moment si vous avez besoin d'aide supplémentaire ! 🌟
- L'équipe des applications Kevin et Nova