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In base alla valutazione
Helpful team, we're looking forward to trying Evey Events out :) The features they offer and the fees are competitive.
Update:
The team who now run Evey reached out and scheduled a call with me. The genuinely wanted to understand the challenges and want to make it right. Seems like a great team behind the scenes and look forward to the issues below being cleaned up and future enhancements. Original:
This app is plagued with errors. My most recent event I used the recurring event feature and had it oversell by 20% of the limit I set. I was really hopeful with their reserved. Here are the issues I have had over the past couple weeks:
- Orders not fullfilling
- Overselling - which they have a number of reasons for this but cannot get it fixed
- People purchasing a ticket in a recurring event and it does not force them to choose a time so they gave us money but cannot get a ticket as no time was selected. Had to refund these tickets as they purchased the day of and we couldn't confirm in time.
- Check-in app doesn't allow us to select a time in a recurring event to just check people in for that. We were suggested to check an option that only allows people to check in "during the event time" however then half of the tickets wouldn't check in and we would get error messages so we had to disable that. - Inaccurate reporting - one section says we sold x tickets, another sections says a completely different number. I know the customer service team is trying to help and I really hate to write a review like this but I have wasted at least 10-15 hours in the last week alone going back and forth with their customer support trying to get things working properly. And I look like a fool to our customers and our event partners because I cannot give accurate reporting and all the issues we are having.
Hi there - thanks for taking the time to write this, and share detail. Although it is gutting for us to hear how much trouble you had, we appreciate the time you took to write it. The issues you experienced are not in line with the support we provide (just read our other reviews, we really pride ourselves in our service and product). We will continue to work with you to ensure this doesn't happen again!
July 11 update: We've chatted with this merchant and are working super hard to help him. Also, we like him a lot as a person and want him to be our friend. :)
We used Evey to market, promote and brand our recent event seamlessly on our website. We loved being able to see every customer and check-in on their app.
Easy operations
Thank you for your honest review of our app! We're happy to hear that you find our app easy to operate. Thank you for supporting our app!
Please feel free to reach out if you need help with anything!
The Evey app and support team are top-notch! The app does everything we needed and more. The customer service and support team is quick to respond, friendly, patient and most of all - helpful and effective. Thanks for a great app!
I managed two stores. the first few events we ran worked fine. The setup was painless.
However, one event keeps every day drops the number of tickets available, to match the number that have been sold. So the store shows it sold out.
Problems come up with every app -- however the response from the developers has been abismal. To my initial cry for help I got a single response and they fixed the problem for the wrong event (which didn't have the problem at all) and then, I accidentally discovered -- in the wrong store.
by accident I discovered I have two events that i did not create in the wrong store that I can't delete.
Wierd things can happen with all sorts of apps. Responsive service is what makes the difference. After my events are done, i'll be looking for alternatives to Evey.
Great App that mostly take care of everything. However, when numbers start to grow (7000+ attendees - Karukera One Love Festival), things can sometimes get messy (attendees export, ticket types, mails sent)
2 main effort points :
=> Checkin app (but hey, up to 1000 attendees, it should work fine. For our case, after the firsts tests, we went on a custom solution on this point)
=> There is no mail tracking / dashboard (when sending the attendees tickets)
The support is also reactive, when you manage to catch their attention. But, for 20$ a month / event, it's really worth the money
The Frosty Festival started using this app to sell tickets about 5 years ago. This app allowed us to switch from in-person ticket sales with "old-fashioned" tickets to online and in-person sales. Our customers enjoyed buying tickets online and we really enjoyed being able to see who purchased tickets, being able to re-send them their tickets, and being able to manage and download the lists.
Not a complete solution. Tried to use the check-in capability advertised. When tried to sign up, you get "Thank you for your interest in Evey Events. We are not accepting new user signups at this time, please check back later." Also a bit of bait and switch, $20 for shopify, and to do check-in, it's another $29 a month
Hi!
Thank you for trying out our application.
We understand there may have been some confusion when trying to use the check-in interface for the Shopify application.
The Shopify application is a complete solution and the $20/per event/per month does cover the cost of the check-in functionality.
We have a guide here on how to get ready for your event. Including how to use the check-in interface:
https://eveyevents.zendesk.com/hc/en-us/articles/360000331971-Getting-Ready-For-Your-Event
If you have any other questions or issues please don’t hesitate to reach out to us.
Cheers,
The Evey Team
We use Evey to manage roughly 200 events a year (with over 2500 tickets sold) through our Shopify store, http://camptech.ca.
We've been really pleased with what's possible with Evey, and whenever we've had any issues (not many), the Evey team is fast to respond and even customize things for us.
Before building our site, we looked at many event management solutions. Evey is perfect for us, and is the only one we recommend.