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Sadly, although they show signs of promise the Ap and the Customer service is slow. Known issues they haven't resolved for some 2-3 months:
#1 - Can't send attendee messages - we've been told this is disabled because of spam. We need to do this regularly to send out information before an event. They've said, "we'll fix it soon"
#2 - The dang purple help window is in the way of a key button that allows you to execute a command. No matter if on mobile or desktop that help window blocks a critical save button - we've told then and gotten no response.
#3 - Slow server. So we have multiple dates that need to be selected, often the calendar takes too long to load (even with exceptional wifi) and our customers select an option without a date - which then doesn't create a valid ticket and a lot of extra work.
#4 - Attendee lists are not searchable as indicated with search bar. Multiple people have tried in a list of 100 to find their name and it does not search properly.
There are more issues, I just can't name all the ones not resolved.
This ap is probably ok if you don't ask anything of it. But we used to do something like 1000 tickets a month with them and it's been lots of extra work on our end, thus making it more expensive than other similar aps.
Our experience is based over a 2 year period
Thank you for taking the time to give us this feedback. I'm so sorry about your poor experience with us over the last few months.
I've already made sure that the problems you mentioned were escalated to top priority, but that really doesn't mean much until we confirm at least some of them are resolved.
In the meantime, I'll be reaching out to you directly. If you're open to it, I'd like to chat about your experience on a call. I hope we can turn things around for you, and I definitely want to make sure we do our utmost to prevent these kinds of headaches for all our customers going forward.
Hannes Bez | Director of Customer Experience
The app has streamlined our events and their customer service is amazing highly recommend!
Hi Toronto Dog Moms and team!
We're thrilled to hear that our app was able to provide your needs! We're also glad that our team was able to help you out and provide you with the assistance you needed.
If you need help with anything else, you know where to reach us!
There were some glitches but the support is awesome and fixed the issue as soon as possible.
Hey there Conscious Community!
Thank you for sharing your experience! I understand that you had encountered some issues after installation, but we're glad that our support team was able to help you out.
If you need help with anything else, please don't hesitate to reach out to us! Thank you for choosing Evey!
Para nosotros ha sido la solución perfecta.
Necesitábamos una herramienta fiable, sencilla y automatizada que nos permitiera estar tranquilos a la hora de tener un gran volumen de venta. y así ha sido, y está siendo.
Además tienen un soporte técnico espectacular, que está pendiente de todo lo que ocurre, te ayuda y se implica en todas las dudas que surgen, y además te envían un ejemplo de cómo lo han resuelto para que puedas hacerlo tú mismo la siguiente vez que ocurra algo parecido o no encuentres cómo hacer alguna cosa.
Por esto, por el precio en programas escalables y por la fiabilidad que han demostrado, seguiremos utilizando EVEY durante mucho años en todos nuestro eventos generales, concretos, o estacionales.
Hi there La Pinilla Mountain Resorts!
Thank you so much for your amazing review! We're thrilled to hear that our app has been the perfect solution for your needs. It's great to know that our support team has been helpful and proactive, offering not only solutions but also guidance for future situations.
Your trust and satisfaction mean the world to us, and we’re honored to be a part of your events. We look forward to supporting your business for many years to come!
This app is super user friendly and very customizable. The support you receive when you have a question is quick and so thorough and helpful. I am thrilled I found this app and will use it for events in the future!
Hey there Mischief Toys and team!
Thank you so much for taking the time to leave us a wonderful review! We're glad that our support team was able to provide you with the assistance you need, and in a timely manner.
If you need help with anything else, please don't hesitate to reach out to us!
was great
Thank you for taking the time to leave a review InspireGrace and team! We appreciate your support.
Customer service is top priority when we need guidance and support as a business! Great app and great support! Thank you!
Hi there Gold Coast Scuba and team!
Thank you so much for your wonderful feedback! We're glad that our team was able to help you out and provide the support you needed.
If you need further assistance, you know where to reach us!
Very useful and helpful with lots of features!
Hi there AntonioLintz and team!
We're excited to hear that you loved our app! Thank you so much for your kind feedback, this helps us a lot.
If you need help or have any questions, please feel free to reach out to us! Thank you for choosing Evey!
I love the set up and it's very easy to navigate! I can check customer's in to the event, track who's coming and price how I want. Very excited for this to be my new event plug-in.
Hi there J.R Candle Company!
Thank you so much for the wonderful review! We're excited to hear that you're having an amazing time using our app. We'll do our best to ensure that your experience with our app continues to improve.
If you need any help, please don't hesitate to reach out to our team. Thank you for choosing Evey!
We are using Evey for makeup classes and workshops we will host. It's super easy to use, and keeps all of our customer data in the same place. Makes it a breeze to run our entire business on Shopify!
Hey LoveSeen and team!
Thank you so much for this wonderful review, we appreciate your support. Please be assured that we will do our best to continue to improve our app to meet your needs!
Thank you for choosing Evey!