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Priced well and works for most of our needs, though there are some flaws in the UI that inhibit functionality and haven't been resolved after reporting them 14+ months ago (can't add user from a mobile phone because the chat button blocks the Send button, as another user review reported below). We also struggled with custom uses like multi-date events where we want variants listed on the Shopify product page but don't want/need a full blown calendar or date-picker on the page, or want pricing to change if they choose more than 1 date, but we are slowly figuring out workarounds.
Overall it's a good app for the pricing and their customer service is typically responsive within a day, even if actual issue resolution takes longer.
Hi there Chicago Union and team!
Thank you so much for the detailed review! We’re glad to hear that the app meets most of your needs and that our pricing and customer service have been beneficial to your experience.
We sincerely apologize for the issues you've encountered. We understand how frustrating this can be, but please rest assured that we’re actively working on improvements to address these concerns.
If you need help with anything else, you know where to reach us!
Sadly, although they show signs of promise the Ap and the Customer service is slow. Known issues they haven't resolved for some 2-3 months:
#1 - Can't send attendee messages - we've been told this is disabled because of spam. We need to do this regularly to send out information before an event. They've said, "we'll fix it soon"
#2 - The dang purple help window is in the way of a key button that allows you to execute a command. No matter if on mobile or desktop that help window blocks a critical save button - we've told then and gotten no response.
#3 - Slow server. So we have multiple dates that need to be selected, often the calendar takes too long to load (even with exceptional wifi) and our customers select an option without a date - which then doesn't create a valid ticket and a lot of extra work.
#4 - Attendee lists are not searchable as indicated with search bar. Multiple people have tried in a list of 100 to find their name and it does not search properly.
There are more issues, I just can't name all the ones not resolved.
This ap is probably ok if you don't ask anything of it. But we used to do something like 1000 tickets a month with them and it's been lots of extra work on our end, thus making it more expensive than other similar aps.
Our experience is based over a 2 year period
Thank you for taking the time to give us this feedback. I'm so sorry about your poor experience with us over the last few months.
I've already made sure that the problems you mentioned were escalated to top priority, but that really doesn't mean much until we confirm at least some of them are resolved.
In the meantime, I'll be reaching out to you directly. If you're open to it, I'd like to chat about your experience on a call. I hope we can turn things around for you, and I definitely want to make sure we do our utmost to prevent these kinds of headaches for all our customers going forward.
Hannes Bez | Director of Customer Experience
Mary was great and talked me through on look how to fix my issues.
Thank you helping
Hey there Christmas Camper Convoy and team!
Thank you so much for taking the time to share the experience you had with Mary! We'll make sure that her hard work is recognized. She's a gem and we're glad to have her on our team.
If you need help with anything else, you know where to reach us!
Shopifyストアでのオンラインチケット販売のためにこのアプリを使用しています。
アプリに不具合が発生したためサポートに連絡し、大きめの不具合だったようで修正まで少し時間はかかりましたが、日本と本国の時差があるにもかかわらず、サポートとのやり取りは迅速にできて随時状況の報告もしてくれたので良かったです。
アプリ自体は非常に使いやすく、イベントの管理とチケットの販売がやりやすく、非常に便利です。チケットのデザインのカスタマイズやさまざまなイベントの詳細を扱う機能が非常に役立っています。
他のアプリと比較しても、Shopifyでオンラインチケット販売を行うならこのアプリ一択だと感じました。強くお勧めします。
Hi there team!
Thank you so much for the wonderful and detailed review! We're glad that everything was sorted out and fixed. We appreciate your patience while we were working on that.
Your recommendation is highly appreciated. We hope to have a long and fruitful partnership with you and your team.
If you need help with anything else, you know where to reach us!
There were some glitches but the support is awesome and fixed the issue as soon as possible.
Hey there Conscious Community!
Thank you for sharing your experience! I understand that you had encountered some issues after installation, but we're glad that our support team was able to help you out.
If you need help with anything else, please don't hesitate to reach out to us! Thank you for choosing Evey!
The app has streamlined our events and their customer service is amazing highly recommend!
Hi Toronto Dog Moms and team!
We're thrilled to hear that our app was able to provide your needs! We're also glad that our team was able to help you out and provide you with the assistance you needed.
If you need help with anything else, you know where to reach us!
Very helpful and simple application. Easy to understand.
Had an issue with the plan we selected, but the customer service was fast and could solve the issue. Thank you.
Hi Jelmoli Inventarverkauf and team!
Thank you for your kind words! We're thrilled to hear that you found the app easy to use and that our customer service was able to resolve your issue quickly.
If you ever need anything else, please don't hesitate to reach out to us. Thank you for choosing Evey!
Very useful and helpful with lots of features!
Hi there AntonioLintz and team!
We're excited to hear that you loved our app! Thank you so much for your kind feedback, this helps us a lot.
If you need help or have any questions, please feel free to reach out to us! Thank you for choosing Evey!
Customer service is top priority when we need guidance and support as a business! Great app and great support! Thank you!
Hi there Gold Coast Scuba and team!
Thank you so much for your wonderful feedback! We're glad that our team was able to help you out and provide the support you needed.
If you need further assistance, you know where to reach us!
Super j'ai facilement trouver comment faire un event
Hi BPGWEAR and team!
We're excited to hear that you had a hassle-free experience setting up your first event! Thank you so much for sharing your feedback, we truly appreciate it.
Please let us know if there's anything else we can help you with. Cheers!