Evey Events & Tickets , 89件のレビュー
The app is GARBAGE, I'm 90 minutes from the start of the event and the validation and service is completely down, I can't access the app from Shopify and customers can't see their tickets.
Nobody responds to this urgency, you are disgusting.
Hi there. I appreciate you taking the time to leave this review. I'm sorry our technical issue had such a serious impact on your event.
It is extremely rare for Evey to go offline like that. However, it did go offline, and it did mess up your event, and we truly regret that. I know we can't go back in time to fix the event experience for you or your attendees, but I will make sure that you and all our other merchants who were affected by this outage are given priority in the coming months to ensure all your future events run smoothly.
The timing was bad for us as well. It happened right when we typically have our fewest staff online. It took us longer than it should have to get the right people working to fix the issue. This is something we're addressing and will improve going forward.
I hope you choose to continue doing business with us. We really do care about your experience. We will do better.
Hannes Bez | Director of CX
The functionality is as expected, and the support team is both responsive and helpful in assisting.
Thank you for this review! Our support team is glad to be able to provide the services you need.
Please touch base again whenever you need more help!
Evey's customer services is excellent. We always receive a prompt response with answers to our questions or helpful suggestions.
Our team's goal is to ensure that you get the support that you need, and we make it a point to provide you with the best solution in the shortest amount of time possible.
We are glad to be able to help you out! Please let us know if there is anything else that you need assistance with. Cheers!
This app has been a game-changer so far for our company! Prior to this, we were using Excel sheets to monitor and check in our guests with different ticket types. This caused so much confusion, frustration, and was extremely time-consuming. With Evey, all that hassle is eliminated. It's easy to create and merge existing events, upload event attendees, and customize their tickets. The Evey team is extremely helpful and responds in a timely manner to questions. I'm looking forward to trying out the check-in process at our upcoming event, but I am anticipating this will go smoothly!
Not that we hate excel (in fact, we love it), but... one of our favorite things to hear is that we've helped merchants manage events without over-reliance on spreadsheets.
They are hard to manage, scale and update. Especially in the middle of event registration!
We are so happy to have helped you, and make sure your events showed up as separate thumbnails. Also, we are even happier to help a women-run brand! 💪
Shoot us a note if you need help as you gear up for your upcoming LA and Scottsdale events (or others!)
The product does what I needed for tickets to our museum and will be helpful for all of the events that will be going on at the museum. The team was very helpful in helping to make sure that the theme I had worked with their app.
Thank you for your review! We are glad to be able to provide the services you need for your museum.
We place a premium on customer service here - our whole team aims for that same level of service, so please touch base again whenever you need more help!
Very happy with the tech team sorting out my issue (Zac) took a little longer than expected but glad it's done! My only issue was the slow response from Customer services (emails only) and having to chase them for updates regularly. Otherwise, it's good.
We appreciate your feedback! We'd also like to thank you for your patience while we were working on the issue. We understand that there were a few hiccups along the way but our team did their best to get everything fixed. We take your feedback seriously, and we'll make sure to work harder and provide faster responses through email.
Please let us know if there is anything you might need help with. Cheers!
As a dance instructor, this app has made scheduling classes easy. Ticketing for my dance workshops is seamless, too, since you can use an Android or iPhone, while most apps require Apple devices. My theme recently did an update that was causing issues with the app. Ron was quick to respond to all of the questions and concerns I had.
Thank you for the feedback. Ron had a great time helping you out! Your satisfaction is our number 1 priority, and we are happy to be able to provide you with an app that meets your needs.
Please let us know if there is anything else we can help you with!
Evey has been the ideal solution for selling tickets for our professional Sports Team! It integrates perfectly into our existing Shopify team store, and fans have been able to navigate tickets with zero issues. This low cost and low friction digital ticketing solution has been a massive win for us over the past few seasons.
Thank you for this heartwarming review! We work very hard to improve and develop our app so we can provide amazing service to our merchants. Thanks for making our day!
Let us know if there is anything else we can help you with!
I dealt with Zach Siecinski over the last few days and he was brilliant. He resolved all my issues and answered all my questions, being attentive at all times.
This is my second event using this app and so far have had no issues other than my own misunderstanding of its usage methods.
Thanks for this amazing review team! We agree, Zach is brilliant and we are very proud to have him on our team! We're glad to hear that all your issues were resolved and your questions were answered.
Feel free to touch base in case anything else comes up! Cheers!
I dealt with Zach Siecinski today and he was awesome!! He answered my questions and then some! I had some suggestions and I felt like he took them seriously and would actually pass them on. Thanks Zach! You gave A+ customer service today!
Thank you so much for this amazing review! We are really glad that Zach was able to showcase his awesomeness by helping you out!
We also wanted you to know that your suggestions are taken seriously as this helps us continue to improve our app.
We're happy to help and we're standing by in case you ever need anything else. Cheers!