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i installed the app, had a question, NEVER got an answer from EVEY. Reached out to Shopify, they referred me back to Evey, so basically, the run around. You are totally on your own if you use this.
In reply to the review feedback Evey left, please note, Evey did not reach out to us even after they acknowledge that we could not reach them in their review feedback. Another example of how they do not help. We really wanted to work with them but NEVER got a call or email from Evey.
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Thank you for the 5-star review Liz Campos!
Terrible experience. The app is good, but if you have questions; your event will happen first before you get an answer from them, it is so frustrating. I ended up deleting this app. And also technical issues happended, like people trying to purchase tickets from their devices and only worked on the laptop, no way! Or maybe was just me with these situations, I hope it works for others. Good luck!
We are so terribly sorry for your frustration, and our delay getting back to you!
We've reached out on phone and luckily were able to chat with you for almost an hour! Thanks for your time (and openness) today on our call. It was really helpful to talk through your challenges and I'm glad I was able to help you with a few items (even outside our app).
Now that we've spoken (about conflicts with some other apps you have, and potentially your theme), it seems we've ended in a good place, and will hopefully get to work with you again in Jan for your events top ensure set up of events works exactly as you expect.
I have not used their service as I was needing additional information from them. After 10 days and 4 emails I've concluded that they have ZERO customer support. Their product could work just fine but if something breaks or you need to contact them, you are out of luck which is a deal breaker for me. I'd recommend looking into BookThatApp instead.
This app is exactly what i needed to sell tickets to my event. I had it up and running in 10 minutes and sold 10 tickets as soon as i launched it. The experience is great for the attendees as well with Apple Wallet. Fantastic add on to Shopify and a must have for anyone having an event.
Thanks so much for the glowing review! We're excited to help you grow your events.
This app had so many glitches once we went live. Customers can buy more tickets than inventory allows. No one to help during customer service hours. Very disappointed in this app and service. Had to update my 5 star review because we had SO MANY issues.
UPDATED REPLY: I'm so sorry about the problems you ran into over the past few days! Our team is working on this as a highest priority. I'm checking in on this along with our Team Supervisor, Sharky, several times per day. Thanks for your patience while we turn this experience around for you!
- Hannes Bez, Director of Customer Experience
PREVIOUS: Thanks for the kind words! Ron's a gem, isn't he? If you need anything else, he'll be standing by with the rest of the Evey team to make sure you're taken care of.
Pricing is really not intelligent. Company who organize plenty of events will never pay this price ! If you took a commission instead, all companies are happy to share success but not to pay that much with any guarantee of success. Brainstorm again guys you have the app, market it well now !
Thank you for your interest in our app!
We appreciate the feedback on our pricing model but we’ve found that this model is much cheaper for the vast majority of event organizers, as opposed to a commission based model (fees per ticket sold).
We see you had the app installed for a very limited time. We would love for you to give it a longer try to help show you its capabilities. Feel free to reach out if you have any questions.
We have been using Evey since 2017 to manage our events. Before that we were printing out our Shopify order list and managing Will Call tickets with a clip board as well as wasting tons of time dealing with all the ticket transfer requests. The Evey QR codes scanner and ticket transfer features are fantastic.
Thank you for the 5-star review Spolj Ashima and team!
Thank you for the 5-star review MhimdI Treise and team! We appreciate your support.