Evey Events & Tickets , 89件のレビュー
Very happy with the tech team sorting out my issue (Zac) took a little longer than expected but glad it's done! My only issue was the slow response from Customer services (emails only) and having to chase them for updates regularly. Otherwise, it's good.
We appreciate your feedback! We'd also like to thank you for your patience while we were working on the issue. We understand that there were a few hiccups along the way but our team did their best to get everything fixed. We take your feedback seriously, and we'll make sure to work harder and provide faster responses through email.
Please let us know if there is anything you might need help with. Cheers!
It's worked very well for selling tickets to scheduled classes I offer. And if I've had issues, customer response was SUPER quick. I needed a calendar view for my website, and the ability for customers to pick pre-scheduled dates/times. This does it all and it looks nice too. There are a lot of little details you don't realize you need until you start putting this together, so give yourself plenty of time to set things up and test, test, test. Once I got everything initially set-up, its been easy to to add classes to my schedule.
Thanks for taking the time to review. We love our calendar view (for anyone else reading, you can read about how to enable it here: https://help.eveyevents.com/hc/en-us/articles/4405048458637-Add-Calendar-View-to-your-Storefront )
We know that visuals are important to you (I mean, your products and site are GORG), and we are tickled that you trust us to be your ticketing partner!
Thanks for making our app look so good!
The team who now run Evey reached out and scheduled a call with me. The genuinely wanted to understand the challenges and want to make it right. Seems like a great team behind the scenes and look forward to the issues below being cleaned up and future enhancements. Original:
This app is plagued with errors. My most recent event I used the recurring event feature and had it oversell by 20% of the limit I set. I was really hopeful with their reserved. Here are the issues I have had over the past couple weeks:
- Orders not fullfilling
- Overselling - which they have a number of reasons for this but cannot get it fixed
- People purchasing a ticket in a recurring event and it does not force them to choose a time so they gave us money but cannot get a ticket as no time was selected. Had to refund these tickets as they purchased the day of and we couldn't confirm in time.
- Check-in app doesn't allow us to select a time in a recurring event to just check people in for that. We were suggested to check an option that only allows people to check in "during the event time" however then half of the tickets wouldn't check in and we would get error messages so we had to disable that. - Inaccurate reporting - one section says we sold x tickets, another sections says a completely different number. I know the customer service team is trying to help and I really hate to write a review like this but I have wasted at least 10-15 hours in the last week alone going back and forth with their customer support trying to get things working properly. And I look like a fool to our customers and our event partners because I cannot give accurate reporting and all the issues we are having.
Hi there - thanks for taking the time to write this, and share detail. Although it is gutting for us to hear how much trouble you had, we appreciate the time you took to write it. The issues you experienced are not in line with the support we provide (just read our other reviews, we really pride ourselves in our service and product). We will continue to work with you to ensure this doesn't happen again!
July 11 update: We've chatted with this merchant and are working super hard to help him. Also, we like him a lot as a person and want him to be our friend. :)
The Frosty Festival started using this app to sell tickets about 5 years ago. This app allowed us to switch from in-person ticket sales with "old-fashioned" tickets to online and in-person sales. Our customers enjoyed buying tickets online and we really enjoyed being able to see who purchased tickets, being able to re-send them their tickets, and being able to manage and download the lists.
Great App that mostly take care of everything. However, when numbers start to grow (7000+ attendees - Karukera One Love Festival), things can sometimes get messy (attendees export, ticket types, mails sent)
2 main effort points :
=> Checkin app (but hey, up to 1000 attendees, it should work fine. For our case, after the firsts tests, we went on a custom solution on this point)
=> There is no mail tracking / dashboard (when sending the attendees tickets)
The support is also reactive, when you manage to catch their attention. But, for 20$ a month / event, it's really worth the money
Used it to run a seminar in November 2015 for 250 paying delegates. Could not have done the event profitably without this app.
Had to make one or two adaptations to match what we wanted but overall a very effective way to sell conference space through Shopify.
Will be using it again this Autumn.