Avaliações (168)
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Cost too high for user.
Hi Heroinmart and team,
Thanks for your feedback, and sorry to hear the pricing didn’t meet your expectations. Someone from our team has reached out to discuss your concerns directly and explore how we can better support your needs.
- Evey Management Team
Hi - I have a concert set for two nights. People are buying tickets but I and the buyers can't see which night they have purchased tickets for. Can you help straighten this out for us ? Thanks !
Randy Now's Man Cave
Hi Randy,
Thanks for reaching out and sorry for the confusion. We responded to your original support ticket but didn’t hear back, so a team member followed up again today to help resolve this. We're here to get things sorted quickly and make sure your event runs smoothly. Just reply to that message when you can.
We look forward to your response.
I switched to Evey from another Shopify ticketing app about a year ago.
The experience has been awesome.
The team is super supportive and takes the time to listen to my goals and initiatives to help guide me to a solution that works best.
Huge depth of features that I use to help my customers set their event up for success. I'm a big fan and I look forward to continuing to grow my business with Evey's partnership.
Hi MassiveTix.com and team!
Thank you so much for your thoughtful review! We're thrilled to be your go-to ticketing app and are grateful for your trust in us. It’s exciting to hear about your growing ticketing site, and we’re committed to supporting you every step of the way.
Please let us know if there’s anything else we can do to help!
Great support, nice app
Thank you for the 5-star review Trainly team! We're glad you’re enjoying our app and had a great experience with the support team.
2 things: it works, and customer support is quick and great (thanks, Mary!)
Hey there Eagle Nest Mercantile and team!
We're glad that Mary was able to provide you with quick answers! Thank you so much for sharing your feedback, we truly appreciate your support.
Please don't hesitate to reach out if you need help with anything else!
Priced well and works for most of our needs, though there are some flaws in the UI that inhibit functionality and haven't been resolved after reporting them 14+ months ago (can't add user from a mobile phone because the chat button blocks the Send button, as another user review reported below). We also struggled with custom uses like multi-date events where we want variants listed on the Shopify product page but don't want/need a full blown calendar or date-picker on the page, or want pricing to change if they choose more than 1 date, but we are slowly figuring out workarounds.
Overall it's a good app for the pricing and their customer service is typically responsive within a day, even if actual issue resolution takes longer.
Hi there Chicago Union and team!
Thank you so much for the detailed review! We’re glad to hear that the app meets most of your needs and that our pricing and customer service have been beneficial to your experience.
We sincerely apologize for the issues you've encountered. We understand how frustrating this can be, but please rest assured that we’re actively working on improvements to address these concerns.
If you need help with anything else, you know where to reach us!
Mary was awesome on support. There is a little disconnect between teh live chat window and email. I couldn't reset the window after I night of sleep to get to an agent, so the window was idle, but I noticed emails were coming in about it. Once we connected the support was great. Thanks
Hi there Skateboarding Hall of Fame and team!
Thank you for your feedback! We're glad Mary provided great support and appreciate you sharing your experience with the live chat and email. We understand how important seamless communication is and will take this into account for future improvements.
Please let us know if you need anything else!
This app WAS good... until now. They have implemented a change that forces a filter by month - if we don't have an event on in the current month, it just shows as 'no results' and looks as though we have nothing upcoming. The filter isn't obvious to customers - we've noticed a large drop in bookings, and been given overwhelming feedback by customers that it's not user friendly, having to go month by month until they find what they're looking for. SO so disappointed... with no plans to change it, we'll be looking for an alternative.
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the recent changes to the event filter.
The previous behavior was unintended, and we've since adjusted it to better match the expected functionality for most users. We're also exploring ways to support both options to better serve your needs.
We'll reach out soon to discuss the next steps.
-Evey Management Team
The customer service is exceptional! They have made the registration process for our football camps a lot more seamless and efficient.
There are a few missing features they don't have that we need - like a direct integration with Google spreadsheets / drive and the ability to upload files, but otherwise it's been great so far!
Hi QB Takeover Store and team!
Thank you for your thoughtful review! We’re thrilled to hear that our customer service and registration process improvements have been so helpful for your football camps. We appreciate your feedback about the missing features and are always looking to improve.
If you need any help or have questions, please don't hesitate to reach out to us.
Unfortunately, more and more features are not working as they should or still "temporarily" disabled . e.g:
- It is no longer possible to send a simple confirmation with the ticket to people who register, which means no check-in with tickets
- Visual bug on notification preview
- Sending a simple test email is still "Temporarily disabled"
- No add to calendar
- No Scheduled Avalibility
Not sure we will continue to use this app.
Thank you for your honest review! We're sorry the availability date feature isn't performing as intended. We're committed to fixing this issue as soon as possible.
-Evey Management Team