Evey Events & Tickets

Update:
The team who now run Evey reached out and scheduled a call with me. The genuinely wanted to understand the challenges and want to make it right. Seems like a great team behind the scenes and look forward to the issues below being cleaned up and future enhancements. Original:
This app is plagued with errors. My most recent event I used the recurring event feature and had it oversell by 20% of the limit I set. I was really hopeful with their reserved. Here are the issues I have had over the past couple weeks:
- Orders not fullfilling
- Overselling - which they have a number of reasons for this but cannot get it fixed
- People purchasing a ticket in a recurring event and it does not force them to choose a time so they gave us money but cannot get a ticket as no time was selected. Had to refund these tickets as they purchased the day of and we couldn't confirm in time.
- Check-in app doesn't allow us to select a time in a recurring event to just check people in for that. We were suggested to check an option that only allows people to check in "during the event time" however then half of the tickets wouldn't check in and we would get error messages so we had to disable that. - Inaccurate reporting - one section says we sold x tickets, another sections says a completely different number. I know the customer service team is trying to help and I really hate to write a review like this but I have wasted at least 10-15 hours in the last week alone going back and forth with their customer support trying to get things working properly. And I look like a fool to our customers and our event partners because I cannot give accurate reporting and all the issues we are having.

We used Evey to market, promote and brand our recent event seamlessly on our website. We loved being able to see every customer and check-in on their app.

Easy operations

The Evey app and support team are top-notch! The app does everything we needed and more. The customer service and support team is quick to respond, friendly, patient and most of all - helpful and effective. Thanks for a great app!

Do not use this app if you plan on running a efficient, seamless check in for medium to large scale events. (3000+)

The app is full of bugs and errors, constantly kicking back 404 errors when checking in 1000's of people. We had to reset our devices CONSTANTLY to log back in and try and get them to work.

The server that the check-in service runs on is terrible slow and unreliable.

The customer service is nearly non-existent.

Absolutely bring a print out of the attendee list beacuse you're going to spend half your day checking in people manually, on a piece of paper.

I seriously recommend finding another app unless you're running a tiny event.

The Frosty Festival started using this app to sell tickets about 5 years ago. This app allowed us to switch from in-person ticket sales with "old-fashioned" tickets to online and in-person sales. Our customers enjoyed buying tickets online and we really enjoyed being able to see who purchased tickets, being able to re-send them their tickets, and being able to manage and download the lists.

Not a complete solution. Tried to use the check-in capability advertised. When tried to sign up, you get "Thank you for your interest in Evey Events. We are not accepting new user signups at this time, please check back later." Also a bit of bait and switch, $20 for shopify, and to do check-in, it's another $29 a month

We use Evey to manage roughly 200 events a year (with over 2500 tickets sold) through our Shopify store, http://camptech.ca.

We've been really pleased with what's possible with Evey, and whenever we've had any issues (not many), the Evey team is fast to respond and even customize things for us.

Before building our site, we looked at many event management solutions. Evey is perfect for us, and is the only one we recommend.

The app is GARBAGE, I'm 90 minutes from the start of the event and the validation and service is completely down, I can't access the app from Shopify and customers can't see their tickets.

Nobody responds to this urgency, you are disgusting.

This app has been a game-changer so far for our company! Prior to this, we were using Excel sheets to monitor and check in our guests with different ticket types. This caused so much confusion, frustration, and was extremely time-consuming. With Evey, all that hassle is eliminated. It's easy to create and merge existing events, upload event attendees, and customize their tickets. The Evey team is extremely helpful and responds in a timely manner to questions. I'm looking forward to trying out the check-in process at our upcoming event, but I am anticipating this will go smoothly!