Matrixify

Matrixify

Arvostelut (512)

Kokonaisarvio
4,8
Lukumäärä luokitustasoa kohden
  • 95 % arvioista on 5 tähteä
  • 2 % arvioista on 4 tähteä
  • 0 % arvioista on 3 tähteä
  • 1 % arvioista on 2 tähteä
  • 2 % arvioista on 1 tähteä
Muokattu 8. huhtikuu 2020

Updating this review because shortly after leaving it I received a phone call from support. That's pretty rare in my experience. So I'm changing to 5-stars because the app really did get the job done well.
Needed to export customers with 'multiple addresses' from one Shopify store to import into another. The export went great. A paid subscription is supposed to cover two stores but I could only import a maximum 10 customers at one time into the second store. Support was non-responsive to email and chat. Tired of waiting after 24 hours and needing to get the job done, I made 16 separate imports. The imported customers exactly matched the original store's customers. If it hadn't been for non-responsive support and multiple imports I would have given 5 stars.

Dishmaster Wholesale
Yhdysvallat
2 päivää sovelluksen käyttöä
ITissible vastasi 8. huhtikuu 2020

Hello!

Wow, very very sorry this happened - I assure you, we always respond to all the tickets within a couple of hours of waking time.

As Renars have already reached you on the phone - this case was a chain of unfortunate events.
First is that there was some glitch why your linked store was not having the same plan as the sponsor store - usually that happens if one of the stores get uninstalled, or the store gets temporarily put on hold.
The other issue was that you didn't receive our e-mail response, which we sent 1 hour after you sent us.
E-mail is not guaranteed service, and it sometimes might not get delivered, so please, if we don't respond within a reasonable time, please, just assume that the reply was lost on the network, and try reaching us via different channel, like the Slack, or Online Chat: https://excelify.io/contact-us/

Our whole team, we really are thankful you forgave us for this hickup.

Just in case, our chat is online right now, so we will be very thankful if there is anything else we can do for you to make it more right...

Maris
Excelify Founder

21. syyskuu 2022

We used it to change all the discount codes in the shop (more than 1000). it worked great. the customer support is also very helping (used Slack to communicate with them which I find great!). Thank you very much :-)

Schorlefranz B2B
Saksa
Noin tunti sovelluksen käyttöä
ITissible vastasi 21. syyskuu 2022

Hello!
Thank you so much for your great appreciation - your review inspires us to keep improving every day. 🙏

Maris
Founder

30. tammikuu 2018

Great app to bulk import product with multiple pictures.

Top notch customer service...

Lightup No
Norja
Noin 23 tuntia sovelluksen käyttöä
25. marraskuu 2018

I used this app to migrate from old Shopify store to a new Shopify store. It worked seamlessly!!! What a joy. Saved sooo much time. And support was very quick with connecting both my stores to the same paid account. If you are looking to switch stores, this is your tool.

Mini Lolo
Australia
Noin 13 tuntia sovelluksen käyttöä
2. helmikuu 2022

This app is amazingly powerful! Although it is a bit overwhelming at first because it can do so much, their support responds almost immediately and was very patient and helpful with all of my questions! I would definitely recommend this product (although I think shopify should buy them and make it part of the default feature set!)

OrchidToys.com
Yhdysvallat
Noin 8 tuntia sovelluksen käyttöä
ITissible vastasi 2. helmikuu 2022

Cosmic thank you for all your infinite stars from our whole team!
You are right to say it might be overwhelming at the beginning. We are indeed putting great effort to simplify the whole experience as much as we can, while trying to keep the flexibility. They kindof are on the opposite sides of the same dimension. 🤔
We are continuously improving the app, so it might be for the best if Shopify continues the great job of giving us the freedom to help Merchants like you deal with your data. 👍🖖😉

Maris Veide
Founding Developer

14. marraskuu 2017

Worked perfectly first time on a fairly complex product migration of 6000 products including meta data. Easily the most straightforward import/export experience I've had with Shopify.
It was also great to get chat support during the process!

Bikeproject
Yhdistynyt kuningaskunta
Noin 5 tuntia sovelluksen käyttöä
15. huhtikuu 2018

A++ Support!
They helped me in seconds, fast response and most of all kind support!
Support staff clearly knows their stuff to assist with any question.

Go ahead and give this app a try!

Gearoneer
Arabiemiirikunnat
Noin 2 tuntia sovelluksen käyttöä
25. toukokuu 2018

Every now and then, you cross paths with someone who is truly significant in your journey. Whether that be from the services, advice or energy they provide to you. I rarely write 5-star reviews because as a business owner myself, I rarely get to experience the kind of 5-star service I strive to provide. In this case, Maris is nothing short of a hero in the world of Shopify. Firstly, the capabilities his app has to offer are an absolute must for anyone serious about their store. The ability to import, export pretty much all aspects of your store make light work of what would be an impossible task alone. Automation is vital for any business growth and I can now make bulk changes with a tinker of an excel sheet and a press of a button. Not only has Maris created a wonderful and easy to use app with all these precious functions, he stands behind his work with the greatest service possible. This app has opened many opportunities regarding business, especially in the dropship world where you can quickly export and import products to different stores making cross testing a breeze. I now have the power to export all collections and import into a new store without the hassle of waiting for loading times. The list is endless and the monthly charge is an absolute steal compared to the value this provides. Thank you Maris for all your kind words, advice and guidance.

Teqi Uk
Yhdistynyt kuningaskunta
31 minuuttia sovelluksen käyttöä
15. tammikuu 2019

Amazing, I was able to update the alt text on all of my products in minutes rather than hours and hours of work. Very happy customer.

Pigott's Store
Australia
28 minuuttia sovelluksen käyttöä
Muokattu 7. maaliskuu 2019

Free version is useless. Especially for blog comments, you cannot get more than 25 commets(it means nothing, you can do this manually)

Edit: Thanks for the response. If it is a bug that is okey.

Touché
Alankomaat
8 minuuttia sovelluksen käyttöä
ITissible vastasi 5. maaliskuu 2019

Wow, so sorry for disappointing you so much...

But it really sounds like there was some misunderstanding about the Excelify app.

Here's why:
1. Free version is the Demo version which allows you to export up to 10 items per file from any kind of data. And Demo version has no time limit, you can do as many exports/imports as you want.
2. There is no such limit in Demo version for Blog Posts, of mentioned 25 Comments (we double-checked that just now). Your Blog Posts can have several hundreds of comments even in the Demo export, just it will export the first 10 Blog Posts, with all their comments, no matter how many of those you have.

Please, reach our Support here and we will gladly help you resolve any of the issues you have, will explain everything, and will really take care of you, even if you are our Demo customer:
http://excelify.io/contact-us/

Will be really waiting for you to contact us and give us a chance to at least understand why we deserve cush a harsh 1* review in your case, and what can we do to fix ourselves.

Thank you so much in advance!

---------
Maris Veide
Founder
Excelify.io