Matrixify

Thank you for your Matrixify app review and sharing your experience. We aim to keep the app prices affordable, including not changing our plan Pricing for many years now. But we do understand that, depending on your import/export needs you might need a more expensive plan.

Here are a few tricks and notes to keep in mind helping you to keep the costs lower:
-The plan limits are for each import/export separately, there are not monthly, daily or weekly limits for our app
-You can use Filters in your export jobs to not export all items from the store but only those matching the filters.
-For usage in multiple stores, we offer 1 additional free subscription per every 1 paid subscription. For example, to migrate data between 2 Shopify stores, you only need to take paid app subscription in one store. The other store can be activated to the same plan for free by linking it in the paid stores Matrixify Settings.

Our Support team has tried to reach you to look more into the app charges in the store, requirements you have and how we could further assist your specific use-case. Please contact us so that we can look more into this and better document your specific use-case for future developments.

Thank you very much for the positive review.

Orders migrations can be quite complex as they can contain a lot of small details, each of which need to have a specific structure and place in the import file. For this reason, we have developed the app to migrate Orders directly from the most popular WordPress plugin WooCommerce. With this developed process the bulk of work to put WordPress Orders data into our template structure is done by the app automatically - https://matrixify.app/tutorials/migrate-store-from-wordpress-woocommerce-to-shopify/

Our Support team has reached out to you directly to better understand what plugin/system you were migrating from, understand your struggles and document your specific use-case for future developments.
Thank you for helping us grow the Matrixify app and for writing such detailed and helpful review for our app.

Yes, you are absolutely right that Matrixify app requires the skills to work with Excel or CSV files. Working with data on the technical level is the very essence of Matrixify app.

Thank you very much for your humane attitude and updating your review.

If you decide to still give it a try, please work with our Support - we will do our best to help you achieve your goal.

Maris
Founder & CEO

Hello!

Thank you for your feedback for our app.

In Shopify, Orders Line Items are actual Products that will be sent out to the Customer not a Bundle Product. This is why Shopify API returns individual Products as Line Items which our app exports in your Orders export file.

Our Support team has reached out to you directly to better understand exact attributes which are missing from the exported file. Please reply to the started ticket or reach out to our Support team and we will look further into the missing data and if it can be included in the exported file.

Matrixify Team

Hello!
Yes - that is possible - just select the “Metafields” column group in the Export. Also, inside that group you have a chance to include also the Metafields for which you have definitions that don’t have any values yet.

The Matrixify Support was trying to reach you to resolve this question.
Ideally - the quickest way to reach us is by contacting Matrixify Support directly through one of those channels: https://matrixify.app/contact-us/

Trying to reach us via Reviews might take at least 48 hours to go through Shopify manual processing.

Maris
Founding Engineer

Hello, Trial!
Thank you for your review and kind words.
If you ever need any help, please, be sure to reach out to our Support team: https://matrixify.app/contact-us/

Maris

Ouch! Do you really feel it’s fair to give us with 4* - for the reason that you describe? We are a small team that works really hard to bring this functionality to you.
Lowering our rating will definitely not help Shopify to buy us. 😅

But on a serious note - Matrixify is already integrated into the Admin. If you have a specific suggestion that you are missing in this integration - let us know and we will see how we can close that gap for you.

We have sent you an e-mail from our Support with some additional clarification questions - would be very nice of you to respond to that.

Thank you!

Maris
Founding Engineer

Hello!
Wow, so sorry that you have such an impression. 😱 Actually, the charging is done by Shopify according to a strict billing schedule. If you have a charge marked as "Matrixify (Uninstalled)" then it means that Shopify has charged it for the last time for the last period when the app was still installed.

You have uninstalled the app on March 3, 2022, but the charge is for the period of February 15, 2022 – March 17, 2022. This charging period is shown in the Shopify bill. It will not continue charging, of course - that was just the last charge for the last unpaid period before uninstall.

We checked that in that period you did not have any import/export jobs, so we have refunded you that last month in full.

Please, contact our Support if you have any more questions or issues: https://matrixify.app/contact-us/

Maris Veide
Founding Developer
Matrixify