Matrixify
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Avaliações (1 386)
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Nous sommes facturés depuis plusieurs mois alors que l'application est desintallée depuis plusieur mois et nous ne parvenons pas a contacter le service client ou dev.
We had no notice before adding three items to the API access needed by Matrixify, which broke our ability to use the app until we could get the store "Owner" to update the settings. We should get advance notice before our imports and exports are disabled.
Hello,
This appears to be a misunderstanding — nothing in the app has been disabled, and your imports and exports continue to work exactly as before. We always are very careful and make sure our changes do not break any existing exports or imports.
We recently added a feature to Export and Import Customer and Company store credits, which requires three new permission scopes, so we show a notification banner about the new scopes. But those only need to be approved if you want to export or import those new Store Credits columns. If you don't select those column groups or columns in the Export, the those will continue working without the new API scopes.
We've already emailed you about this and would love to resolve it. Please reply to that email or reach us at support@matrixify.app.
This app has major flaws, unless you have a simple store stay aay, I have lost over 1000 hours of work, if I did it one at a time, I would have been better off. In want to be refunded.
Hello,
We're sorry to hear about your experience and would very much like to help look into this. The app only modifies data that is explicitly uploaded in an import file. We'd love to dig more into the specific jobs with you to see what happened, why and how to make your data imports safer.
We've already emailed you and are ready to dig in as soon as you can share the details. Please reply there or reach us at support@matrixify.app.
A disastrous app. Absolutely terrible.
It doesn't solve a single problem because the user interface is a total nightmare. It constantly throws errors at you without providing any explanation or solution. Using this app is practically impossible—it feels like it was designed with no clear purpose in mind.
And here is the most critical part: The moment you start using it, you are instantly charged $20, regardless of whether it actually works for you or not (this bill will hit your account next month).
Throw it away. Do not let sellers like us get lost in this sea of useless apps only to lose our hard-earned money. Avoid it at all costs!
We're sorry the experience didn't meet your expectations.
For the imports done with Matrixify, the app UI provides a summary of any data errors, and you can also download a detailed Import Results file to review comments, warnings, and errors for every item in the import. This allows you to fix your data directly in the Results file and reimport it.
For simple use-cases you can and should use the native Shopify admin Import. Matrixify app resolves various more advanced issues use-cases which are not natively supported in Shopify Admin export/import.
Paid charges only occur after a user actively selects a plan and approves the charge through Shopify's billing confirmation. We recommend testing with available free Demo plan before committing to a paid subscription. Using the available free plan would not generate any charges in the store until user manually selects plan and approves the app charge.
We would love if you could respond to our support messages so that we can together look into what issues you had with your imports and help you use the app to the fullest.
existe-t-elle en version française?
Bonjour,
Matrixify n'est pas disponible en français, mais l'application fonctionne parfaitement avec les outils de traduction automatique comme Google Traduction. Nous vous avons envoyé un e-mail à ce sujet et serions ravis de vous aider à configurer l'application pour qu'elle fonctionne correctement. Veuillez répondre à cet e-mail ou nous contacter à l'adresse support@matrixify.app.
I've tried to export the product variants. But, it doesn't work.
Hello!
Very sorry to hear that, but there is some issue with the data in your store, and so the Shopify API fails with the Internal Server Error when we try to read the data from your store. We have reported this issue to Shopify and are waiting for their response and a solution on their side.
Please, work with our Support on solving this, we are in between you and Shopify here - doing whatever we can.
Sometimes such issues happen, but in most cases Shopify can solve it by fixing the API issue.
Simple basic exports not possible - especially for businesses from eu not advisable.
Developer do not know how to export simple mandatory product data.
-5/5*
No option to downgrade or cancel
Hello!
There is - on the side menu of the app: the "Plans" menu item.
Even I selected orders to export, current system doesn’t work well. The app picks all orders, or different orders.
Hello!
Please, be so kind to contact our Support via e-mail about this issue.
We are checking the Orders export and can confirm that everything in the app works as expected.
We would need to know a specific Job ID, which for you didn't work as needed - then we can zoom in and understand what happened.
Thank you very much!
🙏
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UPDATE 2025-09-15:
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Merchant did contact our support and the issue was that merchant had misunderstood existing app functionality. Based on details that merchant had provided to us we also adjusted the app to fit the specific use-case (to be able to apply Export Filters when changing the Preset, when coming from Admin "Export Items with Matrixify" menu).
After we added the requested feature to the app, the merchant no longer responded to our contact attempts to resolve this issue.
We would still love to get in touch to clarify if the app now works as you expected and if the issues mentioned in the review are now resolved.
This app will mess up your data. Then when you don't use it/uninstall it they threaten to freeze your Shopify. Can't reach anyone. Take it from a certified data specialist...don't use.
UPDATE:
I am writing to formally address a serious issue caused by your company with my account, which was frozen despite my attempts to resolve the matter. I was charged $20 for a service I did not use, and the product caused significant data issues. Despite notifying your team of these problems, my account continue to be held hostage until the disputed charge is paid.
I request an immediate refund of the $20 and stay away from my account. Failure to address this promptly will result in this review remaining public. I am disappointed by the lack of accountability and urge you to rectify this situation to restore trust.
Hello!
Prior to the app store review, our team received one support ticket which did not explain the issues with the app in the store or charges in the store. Our team had replied to that ticket 20 minutes after it was received but we did not hear any response back. Without further context or details we could not know of the scope of the issues with the app charges in your store.
After the review was placed we again tried to contact merchant via multiple email addresses we could find linked to the store, from one of which the merchant replied to us to provide more context only on the charges but not what was the actual issue with the app in the store.
The app charges in the store are managed by Shopify automatically. The store was not being "held hostage" by our team. Shopify charges the store automatically and if the Shopify bill is not paid the Shopify automatically might froze the store until any outstanding Shopify bills are paid. We as an app developer do not have ability to see or affect these unpaid/pending Shopify bills in your store.
Once the app charges were paid we issued refund for them after which we have tried to contact the store multiple times but have not received any responses.
Our team is still hopeful to resolve the negative review and help you to correct errors and issues you have in your import file so that you can use the app to the fullest. Please reply to our support emails so we can further assist you with the app and resolve any outstanding issues.
