Exchange It Returns & Exchange , 72 arvostelua

This app saves hundreds of hours of customer service time in processing exchanges. We've searched and there's nothing better than EXCHANGE IT. Additionally, the customer support is outstanding, highly responsive and they truly care about their customers.

This app is perfect for our store and has greatly simplified our exchange process. Their support is top-notch and they are receptive to feedback making changes as needed. I highly recommend you try it!

Excellent app and support team! It has simplified my store's returns and exchange process to just a few clicks!

Really quick and simple to use, this app is invaluable to us when replacing items lost in the post or damaged

We use the app for online exchanges. Had a tech issue recently. Adrien responded within 12hrs and solved the issue.

Alex was such a great help with resolving a minor teething issue with the latest update. My email was addressed in a timely manner and the issue itself was resolved in a day or two, with Alex providing updates the entire way. Thanks again for providing exceptional support!

Simple app, straightforward and easy to use. I like it because I'm able to keep reships or size exchanges all in my Shopify system instead of using an outside shipping program. Highly recommend if you often need to reship items within an order and want to stay organized.

I am not surprised that Exchange It is used by thousands of merchants because it is a great product that simplifies the returns process. Overall, I am very happy with Exchange It and would highly recommend it to anyone looking to improve their returns process. Thank you for creating such a wonderful product and for having an outstanding support team.

My only preference would be an annual payment offering! Kindly make that possible :)

A great app that allows us to do the promotions we want without the limitations imposed by shopify discounts.

I find this app really good at retaining revenue for my website. When customer wants to change the size I can reserve it for them whilst they post back the original item. It has meant that rather than processing a refund and then hoping they will rebuy their correct size, I can actually secure the sale and offer great customer service.
I find the app really easy to use and it intergrates with the shopify inventory, and its quick to use as its built into part of the orders section on the main dashboard. So when an exchange request comes in I can manage it directly into the customers order and then its shown in my open orders list.
I recently needed some help and having used many other shopify apps opening a ticket I actually was able to have a video call with Alex to have it fixed in less than 1 hour of the issue arising which was definitely one of the best customer service/support I have had from any app on Shopify. Can not fault this app its an integral part of my shopify store.