ExchangeIt Returns & Exchanges , 54件のレビュー

  • 評価の89%は5つ星です
  • 評価の6%は4つ星です
  • 評価の4%は3つ星です
  • 評価の2%は2つ星です
  • 評価の0%は1つ星です

I find this app really good at retaining revenue for my website. When customer wants to change the size I can reserve it for them whilst they post back the original item. It has meant that rather than processing a refund and then hoping they will rebuy their correct size, I can actually secure the sale and offer great customer service.
I find the app really easy to use and it intergrates with the shopify inventory, and its quick to use as its built into part of the orders section on the main dashboard. So when an exchange request comes in I can manage it directly into the customers order and then its shown in my open orders list.
I recently needed some help and having used many other shopify apps opening a ticket I actually was able to have a video call with Alex to have it fixed in less than 1 hour of the issue arising which was definitely one of the best customer service/support I have had from any app on Shopify. Can not fault this app its an integral part of my shopify store.

506が返信しました 2023年3月1日

Thanks for the review, very happy we can help you retain revenue for your store! 🚀


Hi Team,

I would say the customer service is the best. I had an issue with the invoicing being sent from a different email and the exchange it team rectified the problem and worked on adding a way where I can choose which email to sent from. I am happy and would highly recommend them.

Mia Fratino
506が返信しました 2023年7月26日

Thank you so much for your review, you make us proud to do this work!
Always happy to add new features for our merchants :)
Adrien & the team


I am not surprised that Exchange It is used by thousands of merchants because it is a great product that simplifies the returns process. Overall, I am very happy with Exchange It and would highly recommend it to anyone looking to improve their returns process. Thank you for creating such a wonderful product and for having an outstanding support team.

My only preference would be an annual payment offering! Kindly make that possible :)

elliott footwear
506が返信しました 2023年5月3日

Thank you so much for the review, it means a lot! The feedback is very helpful, we will investigate an annual payment plan! 😉


I sell women's suits and sizing can be tricky. We offer free exchanges and this makes it super easy. My only feedback is that it should be also be able to send the person a return label. I have to go into the admin send them the return label then open this and process the exchange. To be able to do it all at the same time would be ideal. I do love the app. Makes everything so seamless.

506が返信しました 2023年3月20日

Thank you so much for the review, it means a lot! The feedback is very helpful because we are currently working on a return labels feature! 😉


Exchange it does exactly what it says on the tin! It's really simple to install on the shopify store, and really easy to use.
We use it for other functions such as resends etc, so dramatically reduced our customer service admin time, and improves the customer experience. Alex and the team quickly respond to any issues and resolve where possible. Would recommend!

N.Peal London
506が返信しました 2023年3月13日

Thanks for the review, very happy we can help you manage orders and reduce customer service time! 🚀


Super helpful team! Very happy with the product and the after sales services.
Have been using this application for over 3 years and we haven't had any glitches. The updates are helpful and smooth too.

Rivir Shoes
506が返信しました 2023年5月30日

Excellent! Great to hear the app is working well for you! 🥳


Does a great job at simplifying exchanges - straightforward and quick. The developers provide great support too - quick & responsive - they've gone out of their way to help me set up Exchange It for our store - we have a custom checkout and shipping so needed their help.

Siesta o'Clock
506が返信しました 2023年7月5日

Thank you so much! Really appreciate your feedback, always here for our merchants! 🔥🙏


We downloaded this app to help us with our exchange process in our store and it has worked exactly as advertised. Really helps with not inconveniencing our customers. We had one minor glitch and Alex fixed our problem in moments. Would recommend to all!

506が返信しました 2022年11月1日

Thanks Emily! I'm pleased I managed to solve the issue quickly and that the app is working well for you.


We have been using this for several years and it really is one of the best value apps on Shopify. It provides clear and straightforward functionality for processing exchanges, refunds and (recently) providing store credit. It punches above its weight against much more expensive apps. Definitely give it a trial.


This app is great and has simplified the return and exchange process for my business! Previously, what would take 3 steps can now be done in 1 simple window. I've gotten various members of my team to utilize the app and things are flowing much more efficiently! Would definitely recommend :)

TGS Worldwide
506が返信しました 2023年5月17日

Big thanks for the review! I'm pleased the app is working well and helping speed up the processes for your store! 🚀