ExchangeIt Returns & Exchange

ExchangeIt Returns & Exchange

Avaliações (95)

Classificação geral
5
Número por nível de avaliação
  • 93% das avaliações são de 5 estrelas
  • 4% das avaliações são de 4 estrelas
  • 2% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 0% das avaliações são de 1 estrelas
11 de outubro de 2023

The team at ExchangeIT is amazing, I never encountered a team so willing to help out and develop the features I requested, they made all the changes I asked within a few days. The app has a very affordable price and does exactly what I needed it to do. I didn't want a fancy app with dozens of different services, I only needed store managers to be able to process exchanges for online orders and this works beautifully. Thank you to Adrien and the rest of the team.

Carla Zampatti
Austrália
Aproximadamente 1 ano usando o app
506 deixou uma resposta 25 de outubro de 2023

Thank you so much! It's been an absolute pleasure working with you and adding the features you needed to get an app you'd love to use.
Always here if you need more from us :)
Adrien & the team

13 de março de 2023

Exchange it does exactly what it says on the tin! It's really simple to install on the shopify store, and really easy to use.
We use it for other functions such as resends etc, so dramatically reduced our customer service admin time, and improves the customer experience. Alex and the team quickly respond to any issues and resolve where possible. Would recommend!

N.Peal London
Reino Unido
9 meses usando o app
506 deixou uma resposta 13 de março de 2023

Thanks for the review, very happy we can help you manage orders and reduce customer service time! 🚀

6 de abril de 2023

The app is perfect for processing exchanges and the replies to any query are super prompt and very helpful.

Would definitely recommend this app! :)

NO FINISHING LINE ™️
Índia
8 meses usando o app
18 de abril de 2018

This app works great, it saves me soooooo much time doing exchanges. My business is a dog appareal company so we havce a lot of exchanges and i would spend hours making new orders. I really dont have any complaints.

Shed Defender Llc
Estados Unidos
8 meses usando o app
31 de outubro de 2022

We downloaded this app to help us with our exchange process in our store and it has worked exactly as advertised. Really helps with not inconveniencing our customers. We had one minor glitch and Alex fixed our problem in moments. Would recommend to all!

Eolas
Estados Unidos
6 meses usando o app
506 deixou uma resposta 1 de novembro de 2022

Thanks Emily! I'm pleased I managed to solve the issue quickly and that the app is working well for you.

20 de novembro de 2024

This app has helped us a lot with return and exchange management. The app has all the features required to manage returns and exchanges efficiently. Customer support by Adrien is prompt and he explains the solution in detail. Hope the app keeps getting better with time. Cheers !

Indirookh
Índia
28 de setembro de 2016

Awesome app! Over at www.cokebottlecarteluk.com we can process exchanges more quickly and effectively!

Coke Bottle Cartel
Reino Unido
4 meses usando o app
1 de março de 2023

I like how easy it is to use and install the app. It's even better now that returns are available. My only suggestion is to combine the refunds and the charges in the apps.

Also, my question was answered quickly and clearly by Alex. I'd recommend this app!

Audvik
Canadá
4 meses usando o app
506 deixou uma resposta 1 de março de 2023

Thanks! 😁 I'm pleased the app is working well for you and I will certainly investigate a method for combining the refunds and charges.
Alex

24 de maio de 2023

Simple app that is affordable comapred to others. Would like to see more new features and would happily pay a little more to make it a one stop shop returns portal.
Service and helpdesk is responsive and helpful/ We have been using this app for 5-6 years now.

Echt Apparel | Engineered for the Modern Day Athlete
Austrália
Mais de 5 anos usando o app
506 deixou uma resposta 30 de maio de 2023

Thank you for the review! Great feedback and YES - a full returns portal feature is coming soon! 😁

Data de edição: 5 de abril de 2018

I have download the app and it is showing all values in $ not £s....?
No ability to change the currency... waiting to hear from the Developer.

Nui Ami 2
Reino Unido
Aproximadamente 5 anos usando o app
506 deixou uma resposta 29 de março de 2023

Hi Nui Ami!
Alex here from Exchange It, I'm sorry you are having problems with the app. I wanted to let you know it is now under new management so I'd love to help you and find a solution to this problem!
Please send me an email so we can arrange a call and I'll do my best to help you! 😁
Alex