ExchangeIt Returns & Exchange

ExchangeIt Returns & Exchange

Avaliações (95)

Avaliação geral
5
Pontuação por nível de classificação
  • 93% das classificações são de 5 estrelas
  • 4% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 0% das classificações são de 1 estrelas
1 de março de 2023

This app is very easy to use and navigate. Alex from support is tremendously helpful and easily resolves any concerns we might have with the app.

Naked Wolfe UK
Hong Kong, RAE da China
Over 2 years usando a aplicação
Questão respondida por 506 1 de março de 2023

Happy to help! Feel free to contact us if you have any questions in the future. 😁

23 de setembro de 2022

This app saves hundreds of hours of customer service time in processing exchanges. We've searched and there's nothing better than EXCHANGE IT. Additionally, the customer support is outstanding, highly responsive and they truly care about their customers.

KITSCH
Estados Unidos
Over 2 years usando a aplicação
26 de abril de 2021

Really quick and simple to use, this app is invaluable to us when replacing items lost in the post or damaged

Rock Sound Shop
Reino Unido
Over 2 years usando a aplicação
Questão respondida por 506 26 de abril de 2021

Thanks so much for the kind review. Glad to hear Exchange It is a big help for your store!

Editado a 3 de abril de 2023

Excellent app and support team! It has simplified my store's returns and exchange process to just a few clicks!

The School Uniform Co.
Nova Zelândia
Over 2 years usando a aplicação
Editado a 14 de julho de 2023

We use the app for online exchanges. Had a tech issue recently. Adrien responded within 12hrs and solved the issue.

ANIÁN
Canadá
Over 2 years usando a aplicação
Questão respondida por 506 20 de agosto de 2022

Hi ANIÁN,
GREAT NEWS, this feature is now available! You can create refunds or charges to solve any difference in price for an exchange.
Please let me know if you have any other questions or would like a demo?
Thanks,
Alex

3 de fevereiro de 2016

This app is a time saver and sanity saver! A MUST have if you accept exchanges. It streamlines the exchange process by letting you quickly create a new order at 0 cost to process an exchange. SUPER simple and eliminates error or forgetfulness or having to have a separate system and process for submitting exchange order.

Mahogany Tees
Estados Unidos
Over 2 years usando a aplicação
29 de junho de 2022

Alex was such a great help with resolving a minor teething issue with the latest update. My email was addressed in a timely manner and the issue itself was resolved in a day or two, with Alex providing updates the entire way. Thanks again for providing exceptional support!

Riddle Oil
Estados Unidos
About 2 years usando a aplicação
Questão respondida por 506 30 de junho de 2022

I'm please we managed to solve the issue quickly. Thanks for the review!
Alex

14 de setembro de 2022

Simple app, straightforward and easy to use. I like it because I'm able to keep reships or size exchanges all in my Shopify system instead of using an outside shipping program. Highly recommend if you often need to reship items within an order and want to stay organized.

Call For Fire
Estados Unidos
Almost 2 years usando a aplicação
Questão respondida por 506 15 de setembro de 2022

Many thanks for your review! I am pleased Exchange It is working well for you! Feel free to contact us if you have any questions in the future.
Thanks, Alex

9 de outubro de 2019

Great app. Returnly wanted us to upgrade for hundreds of dollars more a month for this feature. Now we only have to pay $9.99/mo. Highly recommended.

Kato by Hiroshi Kato
Estados Unidos
Almost 2 years usando a aplicação
Questão respondida por 506 15 de outubro de 2019

Thank you so much for the kind review! We're so glad it's working well for you :)

3 de maio de 2023

I am not surprised that Exchange It is used by thousands of merchants because it is a great product that simplifies the returns process. Overall, I am very happy with Exchange It and would highly recommend it to anyone looking to improve their returns process. Thank you for creating such a wonderful product and for having an outstanding support team.

My only preference would be an annual payment offering! Kindly make that possible :)

elliott footwear
Reino Unido
Almost 2 years usando a aplicação
Questão respondida por 506 3 de maio de 2023

Thank you so much for the review, it means a lot! The feedback is very helpful, we will investigate an annual payment plan! 😉