ExchangeIt Returns & Exchange

ExchangeIt Returns & Exchange

評價 (90)

整體評分
5
各級評分數量
  • 92% 的評分為 5 顆星
  • 4% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 0% 的評分為 1 顆星
2024年9月12日

We've used this app for a few years now with no issues, it's great. But now it's even better. With the automated returns & exchanges functionality that they came out with it's made our lives a lot easier. Customer support is fantastic and has helped us to get the new features implemented seamlessly. I can't recommend this app enough if you need to help manage the returns & exchange process.

Note for management: give Adrien Larere a pay raise, he was amazing to deal with & made the new features easy to understand. I'd suggest a minimum of a 50% bump in pay, but that's your call.

IntelliSkin
美國
使用應用程式 4年多
506 已回覆 2024年9月16日

Thanks a lot Rob I'll be sure to let everyone hear your suggestion! 😂
It was a pleasure showing you the app,
Let me know if I can make your life easier with anything else!
Adrien

2024年7月15日

The ExchangeIt customer support is fantastic. They are very accessible, and their contact details are prominently displayed, with no automated solutions, but rather a live response. Additionally, their response was prompt, professional, and helpful. They resolved our problem almost immediately, and it's worth noting that the issue was not caused by their app, but by another app and upgrade. We have been using ExchangeIt for several years and have never encountered any problems. We highly recommend this app because it functions effectively, and the support is exceptional.

newCreation Apparel
美國
使用應用程式 大約6年
506 已回覆 2024年8月14日

Hi Sigrid, thank you so so much for your kind words :)
It was a pleasure helping you and we're always here if you encounter other problems.

Talk soon,

Adrien & Alex

2024年8月30日

I have been using ExchangeIt across multiple companies and for several years now. It has made processing Exchanges and now Returns so much easier for myself and my team. Their support staff is very responsive and fills voids in Shopify's platform.

Q30
美國
使用應用程式 接近3年
506 已回覆 2024年9月2日

Hi Christian,
Thank you so much for your kind words :)
Adrien

2024年8月30日

An excellent app that we've been using for yers now. Very user friendly, reliable and great support regarding whatever questions that may arise.

Handsome Stockholm
瑞典
使用應用程式 1年多
506 已回覆 2024年9月2日

Hi Ingrid,
Thank you for your kind words!
Please get in touch again if you need help or have a feature request.
Talk soon,
Adrien

2024年8月22日

Their customer service is excellent and catered to each store's needs. Love his app!

Staydium
美國
使用應用程式 接近4年
506 已回覆 2024年8月27日

Hi, thank you so much for your kind words!
If you every need help from us, just click the Support button and we'll be right there :)

Adrien & the team

2024年7月30日

We have been using this app for more than 2 years with no issues, it's very simple to use and meets our needs. The customer support and Product Development team is amazing and attentive to help us achieve our goals.

Origo Shoes
美國
使用應用程式 2年多
506 已回覆 2024年8月14日

Hey Sabina, thank you so much for your review, so kind!
It was really nice doing work for you and I'm so glad you like our app and our support 🙏🙏🙏

Adrien & the team

2024年6月21日

We've been utilizing the Exchange IT app for several years, and it has proven to be an indispensable asset for our Shopify store. From the very beginning, the added value this app has brought to our business has been remarkable.

The user-friendly interface and intuitive design of Exchange IT have significantly streamlined our daily operations. Our staff can easily manage and process exchanges, saving us precious time and reducing the likelihood of errors. The app’s seamless integration with Shopify ensures that everything runs smoothly, making it a breeze for our team to handle even during peak times.

One of the standout features of Exchange IT is the exceptional support provided by the development team, especially Adrian. His prompt and constructive feedback has been invaluable. Whenever we encounter an issue or have a suggestion, Adrian and his team respond quickly and effectively, often implementing improvements or solutions in record time. This level of support has not only resolved any concerns promptly but also fostered a strong sense of trust and reliability in the app.

Exchange IT has gone beyond our expectations in enhancing our store’s functionality. The app offers a robust set of features that cater to our specific needs, allowing us to focus on what we do best – serving our customers. The ability to efficiently manage exchanges has improved our customer satisfaction rates, leading to increased loyalty and repeat business.

In conclusion, Exchange IT is an outstanding app that has greatly benefited our Shopify store. The streamlined experience for our staff, coupled with the exceptional support from Adrian and his team, makes this app a must-have for any Shopify merchant. We wholeheartedly recommend Exchange IT to anyone looking to enhance their store's efficiency and customer service. Thank you, Adrian & team, for creating such a fantastic tool!

leapp - Refurbished iPhone, MacBook, iPad & iMacs
荷蘭
使用應用程式 1年多
506 已回覆 2024年8月14日

Jeroen what a crazy review!!!
Thanks a lot man, that means the world to me.
It's been a pleasure trying to make your life a little bit easier with improvements. Thank you for trusting us with your requests.

Talk soon,

Adrien

2024年8月26日

simple and smooth

Toes on the Nose
美國
使用應用程式 7年多
506 已回覆 2024年8月28日

We're so glad you appreciate our app!
One message away if you need help with anything :)

2024年10月8日

I give the ExchangeIt Returns & Exchange app a well-deserved 5 stars! Their customer support is incredibly responsive, with immediate replies that make any queries or issues a breeze to handle. The app also boasts a range of useful features that are intuitive and easy to navigate, making the whole experience smooth and efficient. Highly recommended!

Se-Luna
馬爾他
使用應用程式 5天
2024年8月28日

Great product and the team is easy to work with! Their customer service from this company should be the industry standard. Great job!

Mustard Seed Design Co.
美國
使用應用程式 25天
506 已回覆 2024年9月2日

So high praise, thank you so much!
We're always available if you need anything else :)