ExchangeIt Returns & Exchange

Their customer service is great and caters to each store's needs. What a cool app.

Does exactly what it needs to and more! Support is very good and attentive

Great customer service, thank you so much for helping!

Great app from what we have seen so far, makes the returns experience much easier for the customer.

App is great and easy to set up and use. Adrien was really helpful in sorting out a few customisations for me as well! Would recommend :)

We have utilized ExchangeIt for our manual process of our returns and exchanges. It is easy and straightforward. We are excited to utilize their updated option for helping the customers with submitting their own return request and help make the process simpler in one spot than in many! Looking forward to the updates coming down the pipeline!

Our company worked with Exchange It and had an amazing experience. We asked the development team for very specific help and their team amazingly worked very vigorously to make it happen. They were able to develop settings in the app that would help us get a clear picture of what was being returned on the logs. Thank you very much for the help and support!

We recently started using the app and really like it. The team already supported a bug fix in no time as well - great service!
Thank you very much!

Extremely helpful app! Makes doing online exchanges super quick and easy, especially if you have multiple locations. I don't usually leave reviews but felt compelled on this one because it dramatically improved our business process.

Here's our experience for anyone in the same situation... We have found that the standard point of sale exchange process for Shopify works great and is easy to use. For online orders, however, Shopify seems as if they don't even have a standard process. It's sort of a clumsy 3 step process that is not easy at all to use. To make matters worse, 99% of our exchanges are for online orders, not POS orders. So Shopify has a great exchange process for POS but we never need it for POS. We need it a lot for online orders and go figure, they don't have a great process for online exchanges. This is how we were introduced to this app and we've been extremely happy. We now do 100% of our online exchanges through the ExchangeIt app. I use other apps as well and will say ExchangeIt has the best customer service by far.

I highly recommend this app if you are struggling with online exchanges or simply want a best in class exchange tool for your business.

Nice app, easy to use and outstanding support. We needed some modifications and after one or two mails they update the app according to our needs, great!