ExchangeIt Returns & Exchange

ExchangeIt Returns & Exchange

評價 (95)

整體評分
5
各級評分數量
  • 93% 的評分為 5 顆星
  • 4% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 0% 的評分為 1 顆星
2023年3月13日

Exchange it does exactly what it says on the tin! It's really simple to install on the shopify store, and really easy to use.
We use it for other functions such as resends etc, so dramatically reduced our customer service admin time, and improves the customer experience. Alex and the team quickly respond to any issues and resolve where possible. Would recommend!

N.Peal London
英國
使用應用程式 9個月
506 已回覆 2023年3月13日

Thanks for the review, very happy we can help you manage orders and reduce customer service time! 🚀

2023年4月6日

The app is perfect for processing exchanges and the replies to any query are super prompt and very helpful.

Would definitely recommend this app! :)

NO FINISHING LINE ™️
印度
使用應用程式 8個月
2018年4月18日

This app works great, it saves me soooooo much time doing exchanges. My business is a dog appareal company so we havce a lot of exchanges and i would spend hours making new orders. I really dont have any complaints.

Shed Defender Llc
美國
使用應用程式 8個月
2022年10月31日

We downloaded this app to help us with our exchange process in our store and it has worked exactly as advertised. Really helps with not inconveniencing our customers. We had one minor glitch and Alex fixed our problem in moments. Would recommend to all!

Eolas
美國
使用應用程式 6個月
506 已回覆 2022年11月1日

Thanks Emily! I'm pleased I managed to solve the issue quickly and that the app is working well for you.

2024年11月20日

This app has helped us a lot with return and exchange management. The app has all the features required to manage returns and exchanges efficiently. Customer support by Adrien is prompt and he explains the solution in detail. Hope the app keeps getting better with time. Cheers !

Indirookh
印度
2024年11月19日

Great customer support team that jumps on a call whenever something is not working. Very user friendly on both our side and the customer side. They are always building out new features which is helpful.

Faja Girl
美國
506 已回覆 2024年11月21日

Shayna wow, thank you so much for the glowing review!
Always a pleasure to help :)
Talk soon,
Adrien

2016年9月28日

Awesome app! Over at www.cokebottlecarteluk.com we can process exchanges more quickly and effectively!

Coke Bottle Cartel
英國
使用應用程式 4個月
2023年3月1日

I like how easy it is to use and install the app. It's even better now that returns are available. My only suggestion is to combine the refunds and the charges in the apps.

Also, my question was answered quickly and clearly by Alex. I'd recommend this app!

Audvik
加拿大
使用應用程式 4個月
506 已回覆 2023年3月1日

Thanks! 😁 I'm pleased the app is working well for you and I will certainly investigate a method for combining the refunds and charges.
Alex

2023年5月24日

Simple app that is affordable comapred to others. Would like to see more new features and would happily pay a little more to make it a one stop shop returns portal.
Service and helpdesk is responsive and helpful/ We have been using this app for 5-6 years now.

Echt Apparel | Engineered for the Modern Day Athlete
澳洲
使用應用程式 5年多
506 已回覆 2023年5月30日

Thank you for the review! Great feedback and YES - a full returns portal feature is coming soon! 😁

編輯時間:2018年4月5日

I have download the app and it is showing all values in $ not £s....?
No ability to change the currency... waiting to hear from the Developer.

Nui Ami 2
英國
使用應用程式 大約5年
506 已回覆 2023年3月29日

Hi Nui Ami!
Alex here from Exchange It, I'm sorry you are having problems with the app. I wanted to let you know it is now under new management so I'd love to help you and find a solution to this problem!
Please send me an email so we can arrange a call and I'll do my best to help you! 😁
Alex