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The design looks great but the service completely failed. It's complicated to set up and never actually worked. I made two tickets with the customer service team and received no solution. Both times they said they were looking into the issue and never got back to me. I wasted time and money trying to use this. They had ample time to convince me and help me, but they failed - big time.
We are very sorry you had a bad experience. We reached out to you twice and you viewed our replies both times. A follow-up from us to you was left unanswered, perhaps it got lost in your email.
One of our replies was assigned to a team member who was looking into your account and we regretfully failed to inform you of the fix we were making with your theme.
If you'd like to give us another chance to make the app work for you, please contact us at hello@experiencesapp.com and we'll publish the fix that was necessary for your particular theme.
If not, good luck and we're sorry for your negative experience.
We have just added the app to our website, and we're very pleased with seamless, easy integration and set up! I have a few small tweaks to make the fit better for our branding, but the team has been super responsive and are helping us out!
This app is simple, but still includes many features and capabilities we haven't found with other products - and is definitely easier to install and use.
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App was simple to set up but doesn't have capability for multi-day bookings, which is a large part of what my business does, or for recurring events at a custom/random frequency. I really liked that it has the "Reserve" and "Prepay" options. Had to uninstall for now but if the multi-day and recurring options become available I will 100% use for my store
Thank you for your review. We plan to add multi-day bookings sooner than later. It's at the top of our roadmap. We'll let you know when we have that done and we hope to see you using our app again soon!
It doesn`t do much more than put a page on your store, like a product with a buy button, and they want 50 bucks a month for that? Dreamers.
Thank you for the opportunity to clarify what the Experiences app does. In short, it does much more than just create a customizable booking page:
- It sends out customizable confirmation emails and reminders to customers so they show up for the day/time they reserved.
- It creates a dashboard of all upcoming events and bookings so you can see who's coming, when, and to what experience.
- It allows for pre-paid, free, and reservation booking types to accommodate different ways of doing business. If not a pre-paid booking type, it skips the Shopify checkout step because no upfront payment is required.
- Our app has a Shopify POS app to check-in/check-out customers and to create new bookings using your iPad.
- Instead of having to use a third-party booking app with a different customer record, the Experiences app combines all your customer's purchases into one record so you get an accurate lifetime story of all their interactions with you.
- It has a (growing) API that allows for further customizations.
- And more...
Shopify, like most other eCommerce systems, doesn't have a built-in appt/booking tool. If you're like one of our successful merchant customers who both sell experiences and other merchandise, our app is super helpful in selling both product goods and time-based offerings.
I'm sorry you didn't have a chance to explore all the features we provide and we wish you well in finding a booking tool that seamlessly integrates with your store and meets your needs.
Thanks for the 5-star review. We're glad to have you!