Experiences: Events & Tickets , 83件のレビュー

総合評価
4.7
評価レベルごとの件数
  • 評価の81%は5つ星です
    67
  • 評価の8%は4つ星です
    7
  • 評価の4%は3つ星です
    3
  • 評価の1%は2つ星です
    1
  • 評価の6%は1つ星です
    5
2021年6月18日

As a newer user - we implemented Experiences to book clients into our dog park. The app functions well for booking, and is easy to use - so if you are looking for a basic program, this works.
However the customer service since passing the Trial Day has been nilch. All support tickets go unanswered and when waiting on their online chat, it just lingers. I have yet to get a response on implementing links on the description, ability to use simple things such as BOLD or UNDERLINE. Will be looking to book Tip or Sesami instead due to their customer service reviews. I just think it is distasteful that Customer Service was soooo good during our Trial time, which gave false expectations.

Sleep Rover
カナダ
アプリの使用期間：12ヶ月
Experiencesが返信しました 2021年6月18日

I'm really sorry we dropped the ball on this. It looks like we left your inquiry open for 3 days while we were investigating an issue with why our editor is stripping out some HTML. We should have gotten back to you faster with a progress check-in.

We definitely don't prioritize customer service only during the software trial period. Our mission is to support our customer's businesses consistently and provide the best support we possibly can, all the time.

We wish you great success with your business and hope that you find a solution that works for you.

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