Extend Shopper Operations

We’ve had a great experience with Extend so far. Implementation was easy peasy thanks for their team, and the platform has been simple to manage day to day. It’s been really helpful having all warranty and shipping protection claims centralized in one place, and the data and reporting are clear and easy to digest.

Huge shoutout to Deven and the Extend team - they’re incredibly responsive, proactive, and always available when questions come up. We also really appreciate that Extend is constantly iterating and making improvements, which makes it feel like a true partnership rather than a static tool. Overall, it’s been a strong addition to our CX and operations stack. :)

Extend’s product protection offers a great peace of mind for many of our customers. Their service is fast and exceptional, bringing extra value to our products. Our experience with them has been phenomenal and their support is fast to respond. They are someone we highly recommend!

Great App. Very Happy with Extend really helped us minimizing customer damage and lost package claims.

Great app that helps us to grow our business and maximizes customer satisfaction.
The Extend team is very helpful. We are very happy to work with them.

In our niche kiln industry, personalized solutions are essential, and Extend has proven to excel in this aspect. Implementing their protection plans has greatly enhanced our offerings and customer satisfaction. I highly recommend their services.

Extend is a great way to increase AOV and overall revenue while also supporting your customers!
We have technical difficulties due to the way our shopify store is set up and their team is attentive and works with us to find solutions to customize the experience to our needs.
Implementation is super simple and done through the app which we can appreciate!

Really easy to use, team helped onboarding, responsive support. I'd recommend for insurance, especially on high ticket items.

We've been using Extend for more than a year and they have been fantastic. Quick responses and our customers have very happy with the results.

The integration with Shopify has been seamless and their merchant portal is very easy to use as well

Having Extend as an option for our customers has help increase sales as well because it gives them a piece of mind when purchasing some very expensive pieces

Highly recommend

The Extend team has been great from the moment we set up our initial call. They are always quick to respond, very knowledgeable, and understand the different facets of our business. It is also great to know that our products are protected from shipping and beyond!

We've offered Extend product protection and shipping protection to our customers for a couple of years now and both products are very popular. My experience with them has been great. The support I've received from our account manager has been great, the merchant portal is good and easy to use, the website and customer service for the customers is good. I highly recommend them.