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I had an interesting experience with this product. It was quite frustrating that the app was difficult to set up, and that it requires coding from the purchaser. As well, the fact that it requires a special setup for drafts is not ideal. Most people, I feel, would want to test a product out before it goes live in a store.
However, the service has been exceptional. I planned to cancel my subscription, but customer service got back to me in 5 minutes and solved all of my problems in the next 15 minutes. So that is what kept me on the plan.
Thank you for taking the time to share your experience with our app. We truly appreciate your honest feedback.
We’re so glad to hear that our support team was able to quickly resolve your concerns and turn things around for you. Providing fast and effective customer service is something we take pride in.
So helpful in solving my buy button issue!
We’d just like to thank you for taking the time to write this review. We try hard to provide a good app experience and are happy to hear that you like it!
Wasn't great originally, we'd bought the App and I wasn't seeing the code on the site required to complete the integration guide.
I used their support link to raise a case, however the reply said I'm restricted from using their helpdesk and it didn't work. So I emailed them using the email address given, sadly no reply came back further to my request for help.
The next day the functionality was working on the site, so I don't know what happened or who fixed it.
We’d just like to thank you for taking the time to write this review. We try hard to provide a good app experience and are happy to hear that it seems to be working properly now.
Regarding the support issue, we want to clarify that we reached out multiple times on the ticket you raised in our support portal and worked to resolve the issue. We also shared our responses as an attachment in the email we sent you.
If you have any further questions or need assistance, please feel free to reach out to us at support@outlinkapp.freshdesk.com.