レビュー (262)
絞り込む
-
評価順
I can NOT get a hold of ANY support - I have used the contact form in Shopify app store AND emailed - zero replies.
And now their code is breaking our Shopify product theme template.
I NEED HELP!!!!!!!!
Shopify Team - Please do something ASAP!!!!!!!
UPDATE TO YOUR OUTLINK REPLY:
WE HAVE EMAILED THAT EMAIL ADDRESS ALREADY!!!!! CHECK!!!!
(STILL NO REPLY 10 APRIL 2025)
TERRIBLE - you want me to remove this remove this bad review?
Then very simple - just reply and solve support the customer ticket!
update 12/04/25 - you are not blocked - please provide support phone number with international country code so we can call you to resolve ASAP!!!!
This is an unfair review by folks from RewardMoments.
After receiving your email we replied back within a few hours but haven't heard back from you. It looks like our emails are getting received on your end. Please check your spam folder, and you might find our reply of 10th April. If found, please mark as not spam so our emails land in your primary inbox. We are still waiting for your response and looking forward to working with you to resolve the issue for you. We have been given a negative review for no fault of ours.
Update: We’re standing by to assist and truly want to resolve this ASAP. You can check this link here -
https://drive.google.com/drive/folders/1Vxn19Chj6DW3Y3VsonThITuCNg_vpqI-?usp=sharing
You may reply to our email or raise a new ticket at support@outlinkapp.freshdesk.com - we're happy to help!
Support is non existent. No response for my email query (checked my spam as well). Cutting my losses ($25) and uninstalling the app.
We sincerely apologize for your experience. We understand how frustrating it can be not to receive timely support. However, we can confirm that we responded to your query within 24 hours. It appears our reply may not have reached you.
We've now resent the email to ravi@olympiadtester.com — kindly check your inbox (and spam folder just in case) and get back to us. We'd be happy to assist you and resolve any issues quickly.
We value every user and are always here to help. If you'd reconsider giving us another chance, we'd be more than happy to personally assist you and make things right.
This app is amazing. But be aware; The app can delete products in your shopify store! Means that if you press the wrong button in the app your product is deleted in your store. You can not get it back.
The app shouldn't have access to changings like that in the store. There is even a "delete all" button which would delete ALL YOUR PRODUCTS FROM YOUR STORE (not the links).
Be aware. This can delete your whole store and there is no backup. You would be screwed. I wrote to the shopify support so that they take action.
The outlink support wrote me that if you delete them they are gone, they do not even have a back up for cases like that.
Nightmare an highly unprofessional. Imagine someone deleting 1000 products!
Better chose another option if possible for you.
Thank you for sharing your feedback, although I must express my disappointment with your 1-star rating, especially since it is not a reflection of the app's functionality or performance.
The delete product functionality you mention was implemented after repeated requests from many of our users who needed a way to manage their stores more effectively. It's crucial to highlight that this feature is accompanied by clear warnings and confirmations before any deletion is processed, ensuring that users are fully aware of the action they are about to take.
Our goal is to provide tools that empower merchants to run their stores more efficiently, and we take great care to include safeguards like these to prevent accidental deletions. We encourage all users to carefully read and understand the warnings provided before confirming such actions.
We strive to offer a versatile tool that meets a variety of needs, and we understand that not every feature will be used or appreciated by every user. However, rating the app poorly because of a feature that is both optional and clearly communicated is neither fair nor reflective of the app's true value.
We urge you to reconsider your rating based on the app’s overall functionality and effectiveness. If there are any other concerns or if you require further assistance, we are here to help.
I really think all these reviews for this app are fake. This doesn't work at all I use the DAWN theme and it's impossible to use this app. I checked a youtube video about how to do it and in the comment section people have the same problems that I have. DO NOT DOWNLOAD IT DOESN'T WORK I wasted 2 hours trying to connect it to my store don't waste your time just try a different app. I wish I could give 0 stars because it doesn't even deserve a 1 star
I'm sorry to hear that you had a negative experience with our app. However, I must strongly disagree with your one-star review. Our team has worked tirelessly to create a high-quality and user-friendly app that meets the needs of our customers.
We do not have a Youtube video. Our installation instructions are mentioned in our docs. Our support team is ready to assist anytime when contacted.
It is unfair to give us the lowest possible rating without giving us the opportunity to address your issues. And to say that other reviews are fake is highly incorrect.
We take all feedback seriously and are committed to improving our app based on user feedback. However, we cannot make any changes or improvements based on unconstructive criticism.
If you have specific feedback or suggestions for how we can improve our app, we would be more than happy to hear them. But until then, we cannot take your review seriously or make any changes based on it.
Thank you for considering our perspective and we hope to hear from you soon.