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After spending 2 hours trying to import orders, I can say there is
bad, worst and then comes this app.
Template privided is useless. Fields are not recognized. Interface is confusing. Highly unrecommended.
I'm sorry you had such a hard time with the import and weren't satisfied with the app or templates we provide.
We've always been upfront that it takes a little bit of work to get the templates correct (they are more of a starting point to help you get started) as migrating from another platform or CSV format isn't always straightforward. We also recommend testing before you do a full import which you didn't do. It's hard to get everything right without running tests, this is why we offer 50 free credits and give you the ability to delete orders and get credits back.
As for fields not being recognized, we tried to help you as you didn't properly map the fields. Based on our email interactions and the logs of your imports, the issues you were having had to do with not reading through our documentation, as the things you are complaining about are configuration options clearly stated in our documentation and the in-app help. The app has no problem recognizing any fields, you just didn't map them properly even as we tried to help.
We take feedback very seriously so thank you for being honest about your experience and we are always looking for ways to improve.
EZ is the simplest way to describe it. Once you import for the first time, you have the perfect template to import time and time again. We import large orders to save time and print massive amounts of labels instead of entering them individually. Their customer service department is fast to respond and will help you create your CSV template to make the process smooth and easy. Could never imagine holdiay season being the same if we had to enter everything on our own.
good price, there is a lot of things you can do. its very nice that you can delete orders and it gives you back points, meaning if you made a mistake somewhere it doesnt cost you anything. overall definitely the best option out of the other migration apps out there!
Did the app just break and is useable now?
The app is working fine; we haven't had any problems with any merchant uploads.
You sent us an email about an order not being imported because the SKUs you uploaded could not be found in your store. We checked to see if there was a problem with the app or if the SKUs in your file were not in your store, and when we searched for the SKUs using Shopify's Product API, nothing came back.
We let you know that our system treats the SKUs as case-sensitive, as our documentation clearly states, to see if there is a case-sensitivity issue. Instead of helping us troubleshoot your data, you told us we were incorrect and needed to fix it, even though the issue was with your file rather than our app.
We tried to work with you to determine the issue, but you were unwilling to cooperate and sent us a short and frankly unprofessional response. We've always been willing to help merchants no matter what the problem.
We're always happy to help if there are any upload errors, whether the error is with the data being uploaded or if something else is going on.
We generate our orders in google sheets and export them as CSV files then use this app to import them.
La facilidad de uso es impresionante y la versatilidad para crear plantillas de importación con los datos exactos requeridos es fantástica
Sencillamente espectacular. La facilidad de uso es impresionante y la versatilidad para crear plantillas de importación con los datos exactos requeridos es fantástica. Me encantó que me permitiera hacer "tanteo y error" con mi proceso de importación, al dejarme eliminar los pedidos de varias importaciones no satisfactorias y recuperar los créditos adquiridos para volver a intentarlo, una y otra vez. ¡Recomendadísima!
so difficult - there should be a basic quick version of this....if you dont need all of the data...though Elizabeth was quick coming with email help....if someone had been available for 20mins zoom or teams then we would have solved it...but here i am 6 hours later and no further forward
I'm sorry you had a hard time with the import and weren't satisfied with the support. We worked with you letting you know from the beginning that you didn't have all the data needed for the import. You were trying to import customer spend data directly, which the Shopify API doesn't support. We were up front about this from the beginning when you emailed in, even recommending that you look for another app in the app store that might be a better fit for you. We were clear from the start to try and ensure no time was wasted.
We've always been very upfront about only offering email support and responded multiple times during the day and in a timely manner. We were very thorough in explaining what is needed and upfront when the app can't support the data you wanted to import.
As for the refund you requested, according to our records you never purchased any credits so your account was never charged. You were still using the 50 free credits.
The app works perfectly and, on top of that, customer support Elizabeth's patience with my dumbness was enormous. Thanks!
I had no hesitation to give this app a 5 star rating. The app was intuitive, documentation is well written and we did not experience any bugs from the app. The cost is also fair and reasonable. But what separates this app above the others is the service & support that Ralph provides. Excellent response and a true servant attitude. Thank you Ralph for all your help.