Shipway: Shipping Solution

Read this before you finalize to install Shipway after reading the positive feedbacks here. I have been using their service since a year now. First few months were so great and upon asked I left a 5 star review for them. But today my thoughts are completely different. Once you start using their platform the charges for couriers increase without any notice. They even stop showing couriers that are ...

They don't take responsibility for ensuring delivery of orders let alone in time. Experienced so many losses due to their ill-managed systems. They asked us to raise tickets since they can't respond on call, since they are always "busy in meetings". Tickets don't get any resolutions, and are often closed without so much as a response from the support team. POC's don't respond. They say you won't ...

i was using their service form 3-4 months in starting the POC they gave me was so good in his work he immediately take actions on any issue i faced he done that ASAP but in Dec they assigned me a new POC that poc was so lazy in his work he didn't even pick my calls and whenever he picks he just says yes sir i will do but didn't escalates my problems. they have hold my payment from 26dec and they ...

Shipway is a huge fraud company. Before activating your account, they call you repeatedly, and they even assign you a POC (point of contact). But after your account is activated and you’ve placed an order, they completely neglect your orders. They haven’t arranged a pickup for me for the past 10 days. This company is a waste of money; stay alert when dealing with them. Afterward, no one will ...

they can't fix a easy invoice GST issue, you should think before downloading.

Worst service from any shipment company ever. They will stop your COD remittance and block your account without any reason and they do not have any contact number. You can only create tickets on which they will never reply. Better go for Nimbuspost and Shiprocket at least they will not steal your money.

Exceptionally bad service. Two of my shipments have been RTO without contacting the customer. It was company address and two contact numbers were given.

One shipment returned with 50% items missing. Other shipment is in my location but not delivered since August 26, 2024.

I have raised ticket number 35918. Neither customer service is responding despite several follows... Nor my account manager.

I ...

Their Return Automation Portal suddenly stopped working. They don't even respond to your mail or atleast have a courtesy to acknowledge your mail. Have tried reaching out multiple times with reminder. And telling them how urgent & serious the issue is about. When the customer facing Return portal suddenly stops working. Obviously, customers will get furious and it becomes difficult to answer them ...

The service was good at first, but it went downhill afterward. They don't respond to messages or calls, and their support is slow. As a business, we have to manually call the courier to pick up orders since there's no automation.

Many packages don't get delivered, and there's no help to fix this. Payments, refunds, and other money matters are unclear, making things worse. After they onboard you, ...

Really worst service my product was caught in weight discrepancy for 350gm they charged 2000gm and they do not respond when i try to contact them