O: WhatsApp Chat, Contact Form

O: WhatsApp Chat, Contact Form

レビュー (559)

総合評価
4.9
評価レベルごとの件数
  • 評価の92%は5つ星です
  • 評価の3%は4つ星です
  • 評価の2%は3つ星です
  • 評価の1%は2つ星です
  • 評価の2%は1つ星です
2022年3月4日

Diego from the Help Center was really helpful and responsive to my questions :) Very happy with this chat app.

The Posture Pal
ニュージーランド
アプリの使用期間:27分
Omegaが返信しました 2022年3月6日

Hi The Posture Pal,

Thank you for taking the time to provide a rating and your compliment to Diego!
Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
If you need our help in any case, we are available here to help you.

Hope your day is as awesome as you!
Kaylee - Omega Team

2020年2月16日

can you help me i all ready delete the app but the message button still in my shopify store i want to re install but the other button appear. now i delete again but still the 1 button of message logo cant erase pls help me

Stepania Shop
フィリピン
アプリの使用期間:26分
Omegaが返信しました 2020年2月17日

Hello there,
Thanks for feedback!
I have checked, Our app not need to add script or code to theme so it's not the icon from our app, maybe it's script embed on theme or other app.
Our app not add script or code to theme.
If you can, please contact to email: contact@omegatheme.com
I'll check and remove this.

Regards,
Kien

2021年12月7日

It is very easy to set up and works pretty well on my site. The team members are so kind and they always respond very soon to solve my question. High recommend!

DELOMO
アメリカ合衆国
アプリの使用期間:25分
Omegaが返信しました 2021年12月7日

Hi DELOMO,

Thank you so much for your review!
I am so glad to hear that the app is working well and that you are enjoying it. We take pride in our customer service, if there’s anything else we can do, please let us know.

Best regards,
Kaylee - Omega Team

2022年8月17日

Exceptional customer support. Always feel welcome. Very rare these days! Highly recommend...........

NorthSheep Eesti
リトアニア
アプリの使用期間:21分
Omegaが返信しました 2022年8月17日

5-Stars! 🌟 Whoot Whoot! 🎉We're so thrilled that you are enjoying our services so far! We're always striving to top your expectations and love the feedback!
Thanks,
Lynn

2022年3月2日

There are tons of bugs with this app. It doesn't make sense this app has 4.9stars because nothing is working. Most of these reviews must be fake. First of all, the chat bubble takes a full 9 seconds to load and support says this can't be fixed. Customizing the bubble or settings does not work. An error message pops up when you try to send a message through the chat bubble. The Mobile bubble button does absolutely nothing. Support is not helpful. It just simply does not work.

Jiby Dog Crew
アメリカ合衆国
アプリの使用期間:約9時間
Omegaが返信しました 2022年3月3日

Hello Jiby Dog Crew Team,

Thanks for taking the time to let us know about your issue and we are sorry for the negative experience you had.

Recently, Facebook has made some changes on their side which have affected a lot of our app loading, our team is still working to deal with those changes and we will keep you posted on this.
The conflict between our app and your theme also made the change not successful as we explained to you before and it's fixed. Regarding the error message that pops up, unfortunately, this is also a Facebook issue that happens on some pages, and they do not state clearly the reason behind it.

This definitely doesn't sound like the service we try to provide to our customers as we completely understand how frustrating it can be to take the time to complete an app for it to be unsuccessful.
We are terribly sorry again for any inconvenience caused.
Best regards,
Omega Team

2022年1月13日

I have NO idea why Facebook doesn't make their own app. I'm glad someone else put in the effort to make something so helpful.

azul-labs-store
アメリカ合衆国
アプリの使用期間:12分
Omegaが返信しました 2022年1月13日

Hi azul-labs-store

Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions.
All the best!
Kaylee - Omega Team

2022年5月5日

Diego was an excellent support team member. He helped me set it up exactly as we needed! We are excited that this app offers both live chat and the away message to collect emails for follow-up.

HH Science
アメリカ合衆国
アプリの使用期間:約5時間
Omegaが返信しました 2022年5月5日

Thanks for taking the time to leave us feedback! We really appreciate it.
We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time.
Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our app!

2022年2月21日

Excelente aplicación! funciona perfecto. Lo recomiendo ampliamente para que lo integren en sus tiendas.

DluchiUSACaribe
アメリカ合衆国
アプリの使用期間:6分
Omegaが返信しました 2022年2月22日

Hola DluchiUSACaribe,

Estamos encantados de saber que te gusta usar nuestra aplicación. Muchas gracias por tu revisión. Continuaremos brindando una excelente experiencia a nuestros usuarios. No dude en ponerse en contacto con nosotros si tiene alguna pregunta.
Todo lo mejor!
Kaylee - Equipo Omega

編集日:2023年5月22日

This app did not work properly for me. when installed my product pictures were not visible, reinstalled twice but would not work properly with Electron theme. customer Support was no help at all. Their best troubleshooting method was to reinstall the app.....wow.

Spy Fox Gadgets Inc.
アメリカ合衆国
アプリの使用期間:約3時間
Omegaが返信しました 2023年5月22日

Hello,
Thanks for taking the time to let us know your issue and we are sorry for the negative experience you had.
Our support team has just received your comment about the issue and our support team has reached you to help with this. Please check your email and let us know if you need any further assistance.
We are terribly sorry again for any inconvenience caused.
Best regards,
Omega Team

2020年5月9日

No html code so will only work on a shopify store, so useless as the shopify store is rubbish. No customer support, so I installed a free one from a different company.

Elite 3D
イギリス
アプリの使用期間:約1時間
Omegaが返信しました 2020年5月10日

Hi there,

Thanks for taking the time to leave a review for us, I'm sorry to hear that you've been having trouble with our app. Our app auto-detects and displays on your store, so you do not need to add code or script to the theme.
Unfortunately, our application only support for Shopify platform, not for others.

We do hope to serve you in the near future.
Regards,
Kaylee