Omega Messenger, WhatsApp Chat

Omega Messenger, WhatsApp Chat

レビュー (524)

総合評価
4.9
評価レベルごとの件数
  • 評価の92%は5つ星です
  • 評価の4%は4つ星です
  • 評価の2%は3つ星です
  • 評価の1%は2つ星です
  • 評価の2%は1つ星です
2021年5月3日

Needed a bit of help with the placement and contacted the developers via messenger. Promptly replied and resolved the problem on the same day.

Secure On
オーストラリア
アプリの使用期間:1年以上
2021年8月17日

I like how I can customize it, but it takes 5 seconds to load on the page and it's glitchy once it's there. I have to click it 3 times for the box to show up.

Ennis Park
アメリカ合衆国
アプリの使用期間:7ヶ月
Omegaが返信しました 2021年8月18日

Hello Ennis Park,

Thank you for taking the time to tell us how you feel about our app and we are sorry for any inconvenience caused to you.
Our app loads through Facebook so it needs time. However, we have updated the new version of the app to make it load faster and you just have to click the chat once for the box to show up.

Please check and let us know if you need any further assistance with the app.
Best regards,
Omega Team

編集日:2019年9月17日

i really like the ease of the app. i would like it better if the chat box was a tad smaller and it not pop up on all pages. i would like it to pop up on all pages except the cart page. I was trying to leave a 4 star review but it would not let me submit unless it was 5 or 3 stars.

E-tronic Technologies
アメリカ合衆国
アプリの使用期間:5ヶ月
2019年11月13日

Worked great while it was running but I haven't been able to run the app in weeks when I had to update my shops theme...no response from support. Love to hear how I can fix this tech issue.

Kalōn
アメリカ合衆国
アプリの使用期間:3ヶ月
編集日:2020年9月23日

Beware of what you are giving this app in return for free use!

They inject another Facebook Pixel on my store, a pixel owned by them, collecting my customer data!

You can download the Facebook pixel helper chrome extension to see this for yourself.

UPDATED: Company wrote to me to clarify (as per below). Updated my rating from 1 to 3 stars. I am still not sure if I want to use this.

QuincyLash
シンガポール
アプリの使用期間:約1ヶ月
Omegaが返信しました 2020年9月22日

Hello there,

Thank you for taking your time to write us a review. However, there might be a misunderstanding here. Facebook has put Facebook pixel due to the same Facebook sdk between Facebook chat and pixel. Our app function is to display only, when the app includes sdk.js from Facebook, it also includes the pixel by Facebook default.
However, it does not affect your Pixel account, and we definitely do not collect any customer information from your store. In addition, Facebook does not allow that.

We do hope our explanation is clear enough to make sure there is no misunderstanding here which can affect our future merchants. We created the app to support merchants and build trust for our brand and this comment can make the customers misunderstood our purpose .

We have contacted you via email and contact number if you need any support or any further information.
Please get back to us.
We are looking forward to hearing from you.

Best regards,
Kien

2020年3月10日

It is very simple to install but when i install it on my shop the desktop live chat doesn't work at all :(

www.digerafit.com
ブルガリア
アプリの使用期間:29日
Omegaが返信しました 2020年3月10日

Hello there,
Thanks for your feedback!
I have checked and see you are setting up option display Only Homepage.
So it's app only wok on homepage.

Please change setting for it's work properly.

Regards,
Omega Team Support

2020年4月13日

When it works, it's great -- but many customers reported it redirects them to my facebook page, like something is broken. Had to uninstall.

C3D Face Shield
カナダ
アプリの使用期間:16日
2022年3月20日

It's okay but definitely not mobile friendly, looks good and works perfectly for the website on a desktop. On the mobile device it's huge and zooms in when you're typing a message.

Belprods
アメリカ合衆国
アプリの使用期間:2日
Omegaが返信しました 2022年3月20日

Dear everyone at Belprods team,
Thank you so much for sharing your feedback.
I am so sorry for any inconvenience that you have been through with the app.
Our support agent (Ms. Joy) has just contacted you via Whatsapp and followed this case through email also. Could you please check your email and Whatsapp to get our support quickly?
We're here to assist your case and hope you could give us another opportunity to work with you.
Look forward to hearing from you.
Thank you so much and wish you all the best.
Best regards,
Kaylee from Omega team

2019年12月21日

No me deja conectar mi cuenta de facebook a la aplicacion, me sale erro de conexion y estoy conectado

Ellie&Alley
スペイン
アプリの使用期間:35分
Omegaが返信しました 2019年12月22日

Hello there,

Thank for your feedback.

I checked and see it's working fine on front page your store.
I think there is some misunderstanding, So we hope that you will have more great experiences and have more new reviews in the future.

Please reach us by sending the email to contact@omegatheme.com, if you need any assistance and questions.

Thanks and best regards,
Omega Team