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The app was easy to setup and with a bit of help from their support we got it working optimally. I was very impressed with their support and responsiveness.
You rock! Thanks for your amazing review 🤗 our customer support team was doing cartwheels after reading your review of their work🥰 Hope for nothing but your business’s growth 🔥🚀
App is super simple. Personally feel like it helps with conversions as you can have constant access to chats via facebook. People check facebook messages over emails in my opinion. If you don't have a 24/7 support team - highly recommend Can be a bit clunky here and there but super easy to troubleshoot. More features, eg. linking to orders for automatic tracking could be helpful
Thank you for leaving this thoughtful review! Thank you for taking the time to share this review with us and the community! We're always looking for ways to improve our service, and your feedback is a valuable part of that process.
Omega Facebook Messenger - Live Chat support team
Great experience so far, good settings and colour options. Loaded up quickly and works great with our business model
Me gusta mucho la aplicación, es justo lo que estaba buscando, no pierdan tiempo en otras, esta es la mejor que hay en la tienda.
Very good and fast response from Customer Service. Nice App to add to the store. I had a small issue they respond to it very fast and resolve the problem. I strongly recommend
Amazing and friendly team with quick problem solving. Joy is always happy to help and puts in the extra effort by making sure our needs are met
Hi Case Condition,
Thank you for your great review. At Omega, we work hard to offer high-quality service to every guest. We made sure to share this feedback with Joy to give her the recognition that she deserves.
She was delighted to hear your feedback.
Please contact us if you have any questions!
Yours truly,
Kaylee - Omega Team
Very patient and quick to deal with problems, thank you very much Carla, I have been in contact for so many days, and I have already started working on the Facebook Messenger online chat software. I hope to cooperate more in the future, thank you
Thank you for your time to leave this review. We appreciate the chance to support our customers with excellent experiences so your feedback is such a great motivation for us to provide outstanding services!
This is my first time writing a review of a product. Very convenient and effective feature. but especially satisfied with the quality of care service. Thank you Joy for being enthusiastic and helping me solve the problem.
Hello Gifttify Australia!
The team here at Omega is thrilled to hear such good feedback from you. We are always grateful to customers like you who help us to improve our level of service. We will continue our efforts to meet your requirements and expectations in the future as well.
Please feel free to contact us if you need our support.
funciona muy bien la aplicación. realmente útil para poner en contacto las necesidades de los clientes directamente con las atención a cliente.
Hola MercadoGlam,
Estamos encantados de saber que eligió nuestra aplicación para su tienda!
Es un honor ser parte de su negocio y esperamos que su experiencia aquí lo haya hecho aún más especial.
Le deseamos muchos años más de éxito y esperamos trabajar con usted durante muchos años más.
Todo lo mejor,
Kaylee - Equipo Omega
I've been using this app for more than 2 years. Great customer support! Always releasing updates to improve the quality of the service!
Thank you for your kind words! We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your experience with our app and service support. Have a wonderful day!