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Originally worked well - However then started having constant issues, not self syncing, always having to chat with support. Then the app stopped working completely, no communication from the team, continued to be charged without anything happening. Terrible service.
Hi.
I'm sorry to hear you had such a frustrating experience with our app, that's not what we like to hear. Your feedback is important to us, and we want to address your concerns promptly.
As the app could not sync the Events from Facebook, we have updated a new feature for the app to help you update events manually, I hope this helps. Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to email me at contact@omegatheme.com
Thank you,
The Omega support team
Thank you for bringing this to our attention.
Worked great and then stopped working. I reset everything, even creating a new Facebook app id for it. I asked for support and received none. Guess I'll be looking for a new solution.
UPDATE: Facebook is requiring new information to be created with the APP ID required to use this Omega app. I did a bit of research and found how to resolve my issues. So my app works again. But Omega definitely needs to make an update to their documentation as it is outdated and not helpful in actually completing your app id request with Facebook for use with this app.
Hi there,
Thanks for taking the time to leave a review for us and we would like to extend to you our most sincere apologies regarding the problem you had while using our app. We are really appreciate your feedback to make our app better for users.
If you need any support, please feel free to let us know.
Best regards,
Kaylee
I decided not to write a review until I had been using the app for awhile. I have had this app installed on my store for about a month. During the 14 day free trial I had a few minor issues and suggestions that I sent to Omega. I believe we may be on a different time zone so there was bit of a delay in responding to my inquiries. Once they did, my issues were resolved right away. My first issue was that I didn't like that the events were displaying form latest to earliest, which is fiexed now and can be displayed from earliest to latest. Omega sent me a message to let me know about this update. I followed the simple instructions to install and connect it to my Facebook page. I had a little trouble figuring out which line to past the codes on. Omega accessed my store and did it for me. I told them where I wanted it, and they fixed. I like how once the app and codes are installed correctly, there isn't anything for you to do to the unless you have to change how many events are displaying. Once you create an event on Facebook this app automatically adds it to your website. If you have more or less you can adjust the way and how many show up. The only thing I don't like, and I dont think it's an issue withing the app. The images are not aligned. I think this issues has to do with the size of the cover photo usesd on the event page from Facebook. All in all this is a great app and I am glad I decided to keep it installed beyond the 14 day free trial. The support is awesome!
this app is fantastic and Joyce was a huge help with assisting me in setting it up, kudos to the team and Joyce!
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Works exactly as described. Any issues that I have had, support was quick to respond and fix the issue. Would definitely recommend.
Hi noamovement,
Thank you so much for the review! I’m glad to hear that you’re enjoying your experience with our app. We are committed to providing outstanding service for the customer and it’s great to know that we’re meeting this goal.
Thank you again for taking the time to share your feedback with us – it’s always appreciated.
Best regards,
Kaylee - Omega Team
Only started trialing the app yesterday, but so far the service has been great! And they even assisted us in editing the style sheet to our brand colours.
Wowowwww you’re so niceeee ! Thanks for your amazing review 🤗 🥰 Hope for nothing but your business’s growth 🔥🚀
Cheers from the Omega team
It took a bit of fiddling around in the beginning from the FB side of things but the Omega guys were very helpful with things we were stuck on and it is all working great now!
Hi Stomping Ground Brewing Co.
Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help.
All the best,
Kaylee - Omega Team
We had an issue with connecting the app to Facebook. Joyce and her team was able to get everything up and running correctly for me, quickly and easy! Couldn’t ask for anything more.
Started having troubles with the app 2 weeks after using. I'm told it no longer works/syncs with facebook and have to make events inside the calendar itself.
Hello.
Thanks for taking the time to let us know your issue and we are sorry for the negative experience you had.
Our support team has just received your feedback about the app. We are sorry for any inconvenience this issue caused you.
The root cause of this issue, as explained by our development team, remains unclear at the moment. However, it has come to our attention that users with Facebook accounts from the United States, United Kingdom, Canada, and New Zealand are unable to connect. This could be due to certain Facebook policies or recent API updates that our team is currently investigating and will figure out a solution soon.
I understand that you may already know that we have devised a temporary solution in the app to help you create an Event manually. I hope it still helps you stay with our app til there is a new update for the app to overcome this situation.
Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. Should you have any additional feedback, please share it with us via contact@omegatheme.com. Your sharing will always be treasured at Omega!
Sincerely,
Kaylee, Leader of Customer Support
Please check and let us know if you need any further assistance.
We are sorry again for any inconvenience caused.
Best regards,
The Omega Support Team
This app is okay, but it is extremely basic. I give it a 3 stars because the basics that it offers are good and the tech support is awesome!!!
However I'd like to see a few more options added before I can give it a full 5 stars. Options like:
(1) ability to search keywords through the events
(2) have a date range for people to view the events in the their range
(3) a better layout, that expands the event across the page
(4) more theme options, and color/layout customization
(5) offer user the ability to select which view they want to see when going to the page. (ie. pinboard, grid, list, calendar, etc.)
(6) ability for images to appear in the calendar view
A very nice (but far too expensive) app as an example can be found here:
https://www.sociablekit.com/demos/facebook-page-events
If Omega could replicate something similar to the socialblekit app, I would have no problems updating my review and giving a 5 stars! I just think the app is very basic for the time being.
Hi there,
Thank you for taking the time to tell us why our app failed to meet your expectations. Our development team is working harder and harder every day to make our app work well and we are really appreciate your suggestions.
If you have time to try our app again and want us to support you, please feel free to contact us.
Best regards,
Kaylee