Omega Facebook Pixel Meta Feed

Omega Facebook Pixel Meta Feed

Recensioni (1.750)

Valutazione complessiva
4,9
Numero di recensioni per livello
  • Il 97% delle recensioni ha 5 stelle
  • Il 2% delle recensioni ha 4 stelle
  • Il 0% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 1% delle recensioni ha 1 stelle
6 ottobre 2021

easy to setup, but it doesnt help my tracking issue. I get that you cant help me with every issue, but you were super slow to reply to me and not helpful in trying to help me understand what the tracking problem is. Because of your fantastic service I have lost hundreds if not thousands in revenue over the past days.

PWR Socks
Paesi Bassi
12 giorni di utilizzo dell’app
Omega ha risposto 6 ottobre 2021

Dear PWR Socks,

Thanks for taking the time to share with us your feedback and we are sorry for the negative experience you had with our app and our support team.
There are 3 issues you mentioned in the video you sent us:
#1. The number of purchases on ads manager is different from event manager
#2. The purchase value is also different with the real report on Shopify
#3. You ask if the issue is because you are seeing 2 connected partners with Shopify on Facebook manager.
I truly apologize that our support members did not explain the case to you clearly from the beginning.
Our app will make sure to send the correct purchase event to the event manager and the value we sent will be the same as the pixel tracks when you make a test order.
Please give us a chance to follow up on the case with you. I'm sure that we need your help to contact with Facebook support team and we would like to follow up on the case so that Facebook can give the right explanation.

Again, our team truly apologizes for any inconvenience caused to you.
We have contacted you through email as well and we all do hope to hear from you back.

26 aprile 2022

I used this app to help me with my Facebook conversations and tracking what a wonderful app I would recommend this app

Tenzot
Sudafrica
Circa 9 ore di utilizzo dell’app
Omega ha risposto 26 aprile 2022

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗

14 febbraio 2022

Very friendly support I was helped immediately and the app also works. What do you want to do even better?

KristallEcht
Germania
Circa 9 ore di utilizzo dell’app
Omega ha risposto 15 febbraio 2022

Hi KristallEcht

Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help.
All the best,
Kaylee - Omega Team

13 novembre 2021

i liked the app does its work.. helped me track correctly with ios 14, i always use this at all of my store..

Wonder Braids
Stati Uniti
9 giorni di utilizzo dell’app
Omega ha risposto 14 novembre 2021

Hi Wonder Braids,

Thank you for your review! I’m so glad to hear that you are happy with our app.
We’re always looking for ways to improve the experience of our app, but it’s great to know that we are on the right track.

Let me know if there is anything else we can do to make your experience even better.
All the best,
Kaylee - Omega Team

10 agosto 2022

Very good, customer service is also very good, very patient to solve the problem for me..................

flextailjp
Cina
Circa 6 ore di utilizzo dell’app
Omega ha risposto 11 agosto 2022

We can’t thank you enough for the kind words about our app. Your review means a lot to us and lets us know we’re on the right track!

2 luglio 2021

great support fast installation of app. easy to use and it works immediately. i highly recommend the app

Homewhis
Singapore
Circa 5 ore di utilizzo dell’app
Omega ha risposto 6 luglio 2021

Hi Homewhis,

We really appreciate that you enjoy tracking with our app! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Best regards!

Omega Team

13 novembre 2023

Angel Level Support From NEIL. This Boss Bro Answered and Solved my countless questions and Problems. Amazed by his Patience and Support. I am Speechless for his patience and assistance. Go Ahead Omega. Love from AP.

Accessories Park
Bangladesh
Circa 4 ore di utilizzo dell’app
Omega ha risposto 16 novembre 2023

Thank you for taking the time to share your thoughts with us and the rest of the community. We're ecstatic to hear you're enjoying the app. We appreciate you taking the time to provide us with feedback and reminding us why we do what we do. We wish you and your business the best of luck! 🦉🦉🧡

7 settembre 2022

customer service (Rosie) is very helpful, she guide me through all setting, answer & explain all questions patiently. DEV Team (Dương) is efficient to help me check my store setting. i am waiting for the result from this app

Sportantz
Malaysia
Circa 4 ore di utilizzo dell’app
Omega ha risposto 7 settembre 2022

Hi, we’re blown away by your kind words! We’re sure that the whole community would like to hear your review of our Omega’s multi-Facebook pixel app. We’d love to get in touch and hear more about your experience with our app and service. Thanks again, and have a great day

Data modifica: 11 marzo 2023

This application is of substandard quality. Despite the availability of customer service within the first 24 hours, subsequent communication has been lacking. Additionally, the application experiences technical difficulties, resulting in poor transmission of event notifications.

UzoShop
Canada
5 giorni di utilizzo dell’app
Omega ha risposto 9 marzo 2023

Hi,
Thanks for taking the time to let us know about your issue and we are sorry for the negative experience you had.
Our support team has just received your request about the app and is contacting you to support it. We also send you an email regarding the matter, please check and let us know if you need any further assistance.
We are terribly sorry again for any inconvenience caused.
Best regards,
Omega Team

27 luglio 2021

Installed the app and support was very helpful but then after a few days i realised my ads manager tracking was even more off than before I installed the app. spoke to support who came up with ridiculous reasons why the app wasn't working then after half an hour chatting they said their app was clashing with other apps I have. in the end, I just removed the app forever. only wasted days of good pixel data.

Home Work Deals
Regno Unito
5 giorni di utilizzo dell’app
Omega ha risposto 27 luglio 2021

Hello!
Thanks for taking your time to share your concern and we are sorry for the negative experience you had with the tracking issue.
As we checked the reason is because of the discount app that make the order not go through Shopify thank you page, which is not possible for our app to track purchase event. Our developer tried to customize the code but it can't work as the order obviously did not go through Shopify thank you page.
We do understand your frustration and apologize for all inconveniences caused to you.
In any way, if you decide to not use the discount app that conflicts with our code, please contact us, we are more than happy if we can support you.
Sorry again for making you disappointed.

Best regards,
Omega Team