Omega Facebook Pixel Ad Report
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Super! Awesome app, so far. I've just installed this app and it was not tracking purchases properly, however, after talking to Kaylee from the support team, which was amazing and very attentive, and following her advice, the app seems to be working super accurately now, passing all events server-side to Facebook, solving our tracking issues. I definitely recommend giving it a try if you are facing tracking issues with FB. 5 Stars app and customer service!
Hi Sheltercase,
We are thrilled to hear that you enjoy using our app. Thank you so much for your review. We will continue to provide an excellent tracking experience to our users. Feel free to contact us if you have any questions. All the best!
Omega Team
追踪事件的精准度很高，客服效率优质，可以很快地解决商家提出的问题。另外，设置步骤简单，可以很容易上手使用，功能全面，可以快速了解广告组的表现情况并长时间检测其成效，我愿意长期使用此app进行我的facebook事件跟踪！
我们很高兴听到您对 Multi Facebook Pixels 应用程序有很好的体验。 您的评论让我们度过了愉快的一天！ 我们整个团队都非常努力地让我们的客户满意，但我们只能感谢像您这样出色的客户。 再次感谢，让我们使用 Multi Facebook Pixels 应用程序大幅提升您的销售额🚀🚀🚀！🦉🦉
Very good APP, I am doing business in facebook and need the help of this APP.
He does a great job of customizing the events I need.
thanks.
You are amazing! ✨ Thank you so much for your compliments and kind words. We're so thankful for customers like you, and we greatly appreciate you using our app 🥰 If you need further assistance along the way, please don't hesitate to let us know. Here at Omega, keeping our customers happy is our number one priority. 🍻
Cheers,
Rosie
Very useful for shopify sellers to get auurate events for ads, because the IOS 14 problems. I just install it!
OMG you are my angel 🥰🥰 Anyone with data collecting demand NEEDS to visit ASAP. Let’s boom your sales MASSIVELY 🚀🚀🚀
_Cheers from the Omega team🥰
This software is nonsense. At first, I have to say I had difficulties with Facebook Pixel (FB was not tracking my data accurately), so that was the main reason to install this app. Did you know the data will be shown in your FB ad manager with 3 days delay? I also did not. But if that is the case, I think, it should be written in the title, and then significantly fewer people will place trust in this app. That is not the only issue. While it does track events (that's why it gets two stars and not one), it does not do it correctly. The actual difference between the number of sales and purchase events tracked is having around 20% error margin in my opinion. When I tried to address the issue to Support reps, the answer I got was pretty surprising: they told me my other sales are organic :) I mean I wish that was true, but I have not even written meta tags yet, I have 2 subscribers across all my social channels and that is absolutely impossible. I also think the tone in which this was said is absolutely unacceptable: a guy named Andy told me that with 99% confidence he can assure me the software is working correctly and my sales are all organic. He also seemed quite arrogant and was very far from helpful. He also used a lot of laughing emojis, I don't know what made him so happy, but that is definitely not how you handle the customer complaints. At least I don't see what's so funny about my case. I don't like writing bad reviews, but this genius send me a link asking for it, so here you get it, a true and detailed review.
Thank you for taking the time to write a review. I appreciate your feedback, and I’m sorry to hear you had a frustrating experience.
I apologize on behalf of everyone at Omega. We know that dealing with Facebook reporting is very essential to optimize your ad campaign, but we are also aware that we can’t control other third parties, therefore, we have built an attribution report feature to track your campaign performance and I hope that you can give it a try. As you can see from other reviews, we are known for caring deeply about our customers. We can’t fix the past but we will use the feedback to make us better and to ensure this doesn’t happen again.
Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We will investigate further on your case and give you an answer to your problem. I hope you will give us another chance so you can get the kind of excellent experience we’re known for.
Sincerely,
Kaylee, Leader of the Customer Support Team
Great app! The app is performing really good, tracked all data well so you make the right decisions based on correct data. Also great support.
Special thanks to Joyce ♡
You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to support you.🦉🦉
Customer service is very careful to solve the problem and has been assisting me to deal with the problem, I finally solved the problem :)
Hi Funplayo
Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day!
Kaylee - Omega Team
Great service and a great app. Tracks every event without any issues. Thank you Grace for helping me set up custom events.
We're happy to see that you had a 5-Star experience with the Multi Facebook Pixels app. Thanks for sharing.
Support was prompt and the app is really nifty, highly recommend to any Shopify store owners that wants to have successful Facebook Campaigns!
It's great to hear such kind comments about our app 🌞🌞🌞 We try our best to ensure the best experience. So, thanks for trusting us and for this wonderful review!❣️ 💕 💞
Thanks for the help from the engineer, a very good APP. I'm looking forward to more powerful features.
Hi gothictribe
Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions.
All the best!
Kaylee - Omega Team