Omega Facebook Pixel Ad Report
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Tracy is very helpful and she is so helpful to guide me through the pixel setup process and help me test the event to see if all event is working. I wish I could give 6 stars if possible. love that app. highly recommend
Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Tracy receives the recognition she deserves. Thank you again, have a great day!
Tracy is very professional in customer service and very gentle, he solved all my problems. She made everything easy and perfect!
You're amazing William 🥰🥰🥰. I'm blown away by your positive words, really appreciate the time you took to write such a nice review. Let’s boom your sales MASSIVELY 🚀🚀🚀
Customer service helped set up the app! I have never done this before and couldn't have done it alone :)
Our customer support team was doing cartwheels after reading your review of their work🥰🥰🥰. It's so encouraging to see great customers appreciate our efforts.
Love from the Omega support team 💙💚💛🧡
Super great support. These guys help you from A to Z if you don't know how to fix things. Thanks and also happy with the tracking, 10-10 !
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Excellent 5 star support from Lynn. Easy to use instructions and interface. Highly recommended over the default Facebook app.
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing our app. We look forward to serving you for many years to come!
i would not recommend this app to anyone! super confusing set up and the support just make you more confused! the instructions and videos they send you does not correlate with your business settings. ive used many apps in my 3 years of using shopify and these guys are by far the most terrible customer support. I would never recommend this guys to anyone!
Hello
Thanks for taking the time to let us know your issue and we are sorry for the negative experience you had. We appreciate it if there is any chance that we can help you with the app from scratch, so please let us know if you need any assistance.
We are terribly sorry again for any inconvenience caused.
Best regards,
Omega Team
Horrible support, they never respond. This also does not integrate the pixel properly at all. I missed 2 days worth of data on a pixel because this app did not track it. Completely trash and not worth it. Avoid at all costs.
Hello there,
Thanks for taking your time sharing your experience with our app and we are sorry for the problem caused to you.
As your message delivered to us during the off working days that's why there was a little delay in replying to your request.
We have checked and saw that you are checking the events on the checkout page which Shopify does not allow third-party apps to track except in the case you are Shopify plus account. But it can still track the Initiate Checkout event when you click the checkout button on the cart page and purchase event on the thank you page.
Our team reached you a day ago via chat, email, and phone call but hasn't seen replies from you yet.
We hope you can give us another chance to support you, please get back to us.
Best regards,
Kaylee
It is easy to set up and economic to use, recommended to all sellers for a more accurate event records
Hello Ziibrasofficial!
We so appreciate you taking the time to share your experience with our app !
If you have any questions or need assistance from us, please contact us. We're more than happy to support you.
Site's homepage started taking long to load because it was waiting for code.jquery.com which may have something to do with this app. Also according to facebook pixel helper my main pixel was showing errors. Uninstalled app and rolled back theme.liquid and its now loading fast with no pixel issues. This app needs more work.
Hello there,
Thanks for your review and for trying our app. For your feedback, we want to confirm that our application totally does not use jquery, so I don't think it is the problem that caused the slow loading issue on your store.
Please reinstall the app and our team will help you find out the root problem.
Regards,
Omega Team
Thank you for the 5-star rating! 🌟 We appreciate your support and are thrilled that you're satisfied with Omega Facebook Pixel Ad Report app. If you have any more feedback or questions, feel free to reach out to us anytime!