レビュー (351)

総合評価
4.7
評価レベルごとの件数
  • 評価の91%は5つ星です
  • 評価の1%は4つ星です
  • 評価の2%は3つ星です
  • 評価の1%は2つ星です
  • 評価の5%は1つ星です
2024年12月25日

Hi,

We are not receiving the "Add to Cart" event since we started using your application. We have also raised a ticket earlier, but we haven't received a response from your end.

RDKLU
インド
アプリの使用期間:約2年
Shark Byte, Incが返信しました 2024年12月30日

Dear RDKLU team

First and foremost, our team would like to sincerely apologize for the inconvenience caused by the missing "Add to Cart" event and for the delay in responding to your request.

We deeply regret that your experience with our app has fallen short of your expectations, and we take full responsibility for this.

We also want to assure you that our team is fully committed to resolving this issue for you as quickly as possible. You can contact us via the following address anytime: support@fbtrack.app .

Once again, we are truly sorry for the inconvenience and frustration this has caused you. Your feedback is invaluable to us, and we are dedicated to improving both our app and our customer service in order to avoid similar situations further.

It would be highly appreciated if you could give us a second chance, we are here for you to resolve the issue as soon as possible. Waiting for your reply!

Best Regards
FBTrack Team

2024年12月5日

Very good. Not a lot of complicated steps to make it work. You just have to follow the guidelines and you're all set

Haltenstrauss
スイス
アプリの使用期間:約2ヶ月
Shark Byte, Incが返信しました 2024年12月30日

Dear Haltenstrauss

Thank you for your feedback! We’re glad you found it easy to use. Let us know if you have any questions!

Best regards
FBTrack Team

2024年11月21日

I would definitely recommend this for shopify platform users. The pixel data is reported correctly. I am satisfied with the results 

ZOXO
ナイジェリア
アプリの使用期間:約2ヶ月
Shark Byte, Incが返信しました 2024年12月30日

Dear ZOXO

Thanks for sharing! We work hard to keep things simple and user-friendly.

Best regards
FBTrack Team

2025年2月22日

It works very well for Facebook pixels, very happy with the performance

Blooming Street
フィリピン
アプリの使用期間:約1ヶ月
Shark Byte, Incが返信しました 2025年2月23日

Dear Blooming Street team!

Thank you for your such a high rate of our app and your honest feedback! We’re glad that you are satisfied with the app performance.

Let us know if you have any questions!

Best regards
FBTrack Team

2024年11月25日

Cool app. Features are really great, is exactly what I need

Vihtori Van Shop
フィンランド
アプリの使用期間:約2ヶ月
Shark Byte, Incが返信しました 2024年12月30日

Dear Vihtori Van Shop

It’s wonderful to know that our system met your expectations. We design everything with ease of use in mind

Best regards
FBTrack Team

2024年11月4日

Efficient and user-friendly. So far so good and it works for me

Buenos Vidas
アルゼンチン
アプリの使用期間:約2ヶ月
Shark Byte, Incが返信しました 2024年12月30日

Dear Buenos Vidas

Your feedback reassures us that we’re on the right track. Thanks for letting us know!

Best regards
FBTrack Team

2024年11月17日

I have no complaints. Tried and tested, all is working

Store 1926
アメリカ合衆国
アプリの使用期間:約2ヶ月
Shark Byte, Incが返信しました 2024年12月30日

Dear Store 1926

It’s great to know everything is working as intended! We’re confident you’ll continue to have a positive experience.

Best regards
FBTrack Team

2024年10月22日

This app is very good, we prefer to use it over other apps for its efficiency, ease of use, and pricing

Tropical Magic
ジャマイカ
アプリの使用期間:約2ヶ月
Shark Byte, Incが返信しました 2024年12月30日

Dear Tropical Magic

Thank you for your feedback! Our goal is to make it as easy as possible for you, so it’s fantastic to hear that we’ve succeeded.

Best regards
FBTrack Team

2024年12月1日

LOVE THIS.

Le Marseau & Chantelle
フランス
アプリの使用期間:約2ヶ月
Shark Byte, Incが返信しました 2024年12月30日

Dear Le Marseau & Chantelle

Thanks for sharing! We work hard to keep things simple and user-friendly.

Best regards
FBTrack Team

2024年11月13日

App disinstallato, abbonamento recesso . Dopo due mesi ricevo ancora addebito. Contattato assistenza senza risposta. Non so più come fare

N'amuri cuore siciliano
イタリア
アプリの使用期間:4ヶ月
Shark Byte, Incが返信しました 2024年12月30日

Cara N'amuri Cuore Siciliano,

Ci scusiamo profondamente per l’inconveniente che hai riscontrato. Questo non è il livello di servizio che ci prefiggiamo di offrire, e ci rammarichiamo sinceramente per la frustrazione che questa situazione ha causato.

Il nostro team è completamente impegnato a indagare e risolvere il problema relativo agli addebiti non autorizzati seguiti alla disinstallazione dell’app e alla cancellazione dell’abbonamento. Ti assicuriamo che eventuali addebiti errati saranno rimborsati senza alcun ritardo.

Ti invitiamo a contattarci direttamente all’indirizzo support@fbtrack.app fornendoci tutti i dettagli relativi agli addebiti in questione. Saranno molto utili eventuali screenshot delle fatture per aiutarci a risolvere il problema il più rapidamente possibile.

Grazie per aver portato questa situazione alla nostra attenzione e per darci l’opportunità di rimediare. La tua soddisfazione è la nostra priorità assoluta.

Con le nostre più sincere scuse,

Cordiali saluti,
Il team FBTrack