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Wanted 2 FB Pixel API's, got 2 FB Pixel API's. THANK YOU!
The data seems to be good now. Purchases are correct, and other data as well. I keep receiving Purchases Conversion Values higher than actually the purchases are but it's ok, i think it might be on the Facebook's side. I also love the back up pixel feature. Thanks Ryan for the update
Unfortunately we just have to refer to all the 1* reviews. We made the same/similar experiences. The issues we faced costed us a lot of revenue as the shop did not work properly and customers could not even place orders.
@Developer, we do not need a feedback or strange excuse. Fact is, your app crashed an essential functionality for making business with our shop.
UPDATE
after receiving the app's developer feedback, as expected without apologies for what their app to our store, here a short update on our review.
Yes we have used the app for a longer period without issues. The big trouble started when we decided not to waste our money with it anymore. After removing the app, the troubles started. Then we contacted the Theme developers and these great guys were able to resolve the issue.
Here is a copy/paste of their feedback:
"We were able to sort this out for you. It was an issue in a file called fbTrack.liquid that was added by an app".
Errors can happen, it just makes a difference how to manage them...
Dear store owner,
There seem to be a misunderstanding, and you are probably reviewing another app. You have used our app for a whole year without issues ( Screenshot http://prntscr.com/sl24tx ), and we didn't find any email regarding your store ( Screenshot http://prntscr.com/sl26fy ) . I discussed your review with our support team, and they also don't understand why we are receiving it, and can't find or recall any email related to your store
Please delete this review, or reach out to us if you had faced a problem
UPDATE : Thanks for specifying the issue on your update. We got in touch with your theme developers (Showtime theme), and the issue was that the theme and our app had a function with the same name that resulted in a conflict (Screenshot : http://prntscr.com/t676uh). This issue has been fixed for Showtime theme, and all themes at the same time, and it won't happen again to any store
Best,
Fbtrack team
I first used this app for 3 days and my tracking numbers went crazy, but after I talked with them support, I understood that I hadn't follow them instructions. I had to delete my Pixel from shopify store and put that into the FBTRACKING Pixel. Now I have installed 4 backup pixels (including the original) and the Pixels fire perfectly and the numbers shows exactly.
Great support and customer service, I switched to premium version.
This is a great tool when you have multiple niches in your stores, and want to use a different pixel for each niche, but it's also helpful if you just wanna have back up pixels, and be prepared in case something happens to your pixel on Facebook side, and you can't use it immediately. I have been there, not a very pleasant situation
Saya baru sahaja menggunakan aplikasi ini dan saya gembira dengan hasilnya. Saya juga suka betapa profesionalnya pasukan dalam menjawab kebimbangan saya. Memandangkan saya baru mengenali facebook pixels, saya tidak tahu bagaimana untuk memulakannya jadi pasukan membantu saya menyediakannya dengan segera.
I'm so glad for the developer's help with this app, I had a pixel issue with another app and couldn't solve it on my own but he helped me and made sure my issue was resolved. Now it's fixed and working properly and I'm so happy with the outcome!
The procedures are a complication we like that there is an automatic procedure even if it pays to save us time.
Facil De Usar
I just launched my website and ran into Facebook Pixel so I thought I'd try it out and I'm glad I did. Tracks my ecommerce events very well Like add to cart, Page view, cart event and purchase etc. Best choice!