Flexify: Facebook Product Feed
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Flexify keeps pulling in the wrong featured image and there's no way to change it.
Hi! Thanks for your feedback. Flexify doesn’t randomly select featured images - they are determined by the product images and configuration in your Shopify store. If something looks incorrect, please reach out to our support team and we’ll be happy to help you check it.
Easy manual setup to create an independent catalog in Meta, the app works fine.
works well, great support
Horrible customer service and support.
I first had the app installed because I used Marpipe.
I've run into multiple issues recently, which there support just don't understand. Tried to explain multiple times, but failed to accomodate a 5min video hook up so I could go over it in detail.
Hi there,
We’re sorry you felt frustrated. Our team responded promptly, shared setup guidance, and asked several times for the details needed to identify the issue, which were never provided.
As a small team, we handle support via email to keep communication clear and fair for both sides. We always aim to resolve issues constructively, but requests made under threat or pressure aren’t acceptable.
We’re still happy to help if you’d like to continue cooperatively.
Pior app que ja vi, dificil, sem suporte, horrivel
Lamentamos saber disso. Nossa equipe entrou em contato várias vezes para ajudar, mas não recebemos nenhuma resposta. Ficamos à disposição assim que houver retorno.
We’re sorry to hear that. Our team reached out multiple times to offer help, but we never received a response. We’re always happy to assist once we hear back.
This review was left without any written feedback, and we could not find any prior contact from this user. We are always happy to help and encourage anyone experiencing issues to contact our support team!
I have been using Flexify for more than a year now and I have to admit they have an immaculate support system. Whenever I was lost for direction or faced any issue they were quick to resolve it right away. I would highly recommend this app for people who want to sale their product catalogue from shopify on meta platform.
I installed the app and tried by my own to create a new language feed on Facebook. Unfortunatelly i faced issues and i could't finish the set up. I got really frustared until the team helped me out. Aby, the contact person was a professionist, very friendly and really helpful. I received guidance step by step with photos , screenshots and knowledgebase articles and within 1 day she managed to solve my problem. I recommend this app and in the future i will try the google feed also ! :)
Great product feed to sync your Meta catalog. Support is top notch!
The app works well. During our usage, we encountered some other issues, but the app's support team responded promptly and provided assistance multiple times to help us resolve them. The service quality is excellent. Special thanks to Aby for the outstanding support!