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Once I located my password, then it was easy to set up, connecting the various stores to create one easy vehicle for our daily posting, ads and shopping experience.
The sync with Facebook is awful. Products I already remmoved from my store still on Facebook and I CAN'T remove them. I thought I was doing something wrong 'til read the comments here. And now there's a new problem: I can't tag any products on Instagram. This app could be a great option for us retailers, but it's better to manually add products to Facebook Commerce. Solve this sync issue. You don't have to answer me with generic answers, just forward our complaints to your development team.
Hi there!
Paola here with Shopify Support. Thank you for taking your time to let us know about your experience with our app! Every feedback counts and is delivered to our developers in order for us to provide a better experience to our merchants.
I completely understand how this situation can be frustrating. To give you more context, products are never truly deleted from the Commerce Manager, but their status is changed to "staging" or "hidden" instead of "active". Meaning that the products that were deleted from your Shopify store should not be visible to your customers on Facebook.
Regarding tagging your products on Instagram, we need to investigate each case individually to determine if the issue is on Shopify's end or Instagram's end. Although our app makes it easier for you to connect your Facebook accounts, Facebook and Instagram are third party platforms and we do not have access to your settings with them. We are only able to help with settings and errors happening on Shopify's side.
With that being said, I will be reaching out to you shortly for us to troubleshoot what is happening in your store and provide the next necessary steps for a resolution. I want to make sure you have all the support needed to take the most out of the Facebook Channel.
I look forward to chatting with you!
Paola | Shopify Support
I was confused about the new PayPal I was required to make but I already connected here with Shopify , still a bit confusing thou about the connections between both connected together thou cause the both have their own business page still trying to figure it out , but all in all it’s been great . Still waiting on my first sale .
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
If you need further assistance from us, don't hesitate to reach out to us here: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
Meta Support
this was quick and easy set up. You are able to choose which accounts the ads go to if you have more than one account.
Setting up my Facebook shop using this app was easy breezy! So I encourage the use of this app. I can't wait to start selling on facebook with the help of this app.
No complaints love instagram shopping, just wish they would verify our instagram account after like 3 attempts
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Feel free to get in touch with us here, if you're still awaiting verification:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
Meta Support
Easy to install, increases trafic in my shop, I recommend it, social media is powerfull nowadays. Thank you!
Horrible app - can`t connect products and pixel to my store on facebook... I`ve been using shopify for 2 years and now I think Shopify is a real waste of money... Every day I lose huge amount of money becouse this terrible app that worked well last 2 3 months
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use Facebook channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
Finally syncs multiple images to the catalog feed. STILL doesn't sync tags and collection information to the Facebook Feed. Why?
Hi there,
Thank you so much for the review of the Facebook channel. The channel is currently undergoing a transition from ownership by Shopify to be owned by the third party. We've been clear with our merchants about this process and happy to help where possible as such we will gladly pass on the request for future development of the channel for Meta to review. I'll also reach out to see if you have additional feedback for Meta.
William | Marketplaces Support Specialist
Shopify
Nice.............................................Nice,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,